Coping with a Lot of Stress and Negative Emotions

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When I got my first job, I found myself experiencing stress barely a month into the organization. I was working as a customer care agent of a startup company where I was expected to receive and place clients’ calls, maintain customer relationships, and handle their concerns. A month into the place, I discovered that I was dealing with a lot of stress. I was working under extreme time pressure and expected to deliver accordingly. I was supposed to handle complex problems while also dealing with rude clients. The workload was excessive since the organization was understaffed.
Initially, I had challenges coping with stress. I tried to avoid the problem, hoping that it was a matter of time and would end. However, the more I avoided the issue, the more I got stressed. During the second month, I realized that my performance was deteriorating because of the immense pressure I was experiencing. This is the point I decided to seek help from a colleague. She advised me that I needed to develop various coping mechanisms to deal with the stress.
I established boundaries between work and personal life to deal with the stress. I realized that unless I separated work from family, I would continue experiencing burnout. I made a rule that I would not attend to emails past office hours. I also told my supervisor to employ another customer care representative to ensure that I do not have to answer calls past office hours. This helped me to maintain a balance between work and family. Furthermore, I would exercise daily, especially in the morn...