Week VIII Case Study. Answer the Questions. Management Essay

Week VIII Case Study
Name
Institution
Week VII Case Study
Question 1
A doctor’s schedule is ever busy and satisfying every patient is very hard. However, there are ways in which a doctor can have patients like him or her. Some of the features of the appointment schedule system that are crucial to ensure a doctor has grateful patients include being a good timekeeper. As a doctor, you always have to be on time for appointments. It plays a big role in ensuring patients' satisfaction. Doctor Schafer says he is ever punctual in all his appointments, something he says has always kept his patients grateful (Jacobs & Chase, 2018).
Another feature is an appointment reminder. Doctor Schafer says his assistance always calls his patients to remind them of their appointments and especially when they are late. This makes the patients feel special and feel that they owe the doctor. When patients are ready for attendance, a doctor should not keep them waiting without giving them a reason. Leaving a patient waiting and giving them a reason would give them a reason to come back again. Doctor Schafer claims he never leaves his patients without giving them a reason. He even gives them the option of waiting or booking for another appointment (Jacobs & Chase, 2018). Other features include easy booking, openness with the patient, personalized shared calendars among others.
Question 2
Whenever there is a call for an emergency a doctor is called to be flexible. A doctor should leave the patient he was attending to and rush for the emergency. The patient should be given a reason to wait for the doctor. Where the emergency takes a longer time, something doctor Schafer says is rare, the patient should be given the freedom to book a reappointment. In cases of emergencies, Schafer says his assistants rearrange appointments of the day (Jacobs & Chase, 2018). A sharp doctor always scrambles to catch up after they are done with the emergency. Schafer says emergencies are never that many to interrupt a doctor’s schedule, but when such a case arises, patients need are given time to reschedule.
Question 3
Latecomers and those who do not show up are dealt with gentleness. A patient who shows up not later than 10 m...