Organizational Behavior of United Airlines and American Telephone & Telegraph Company

Organizational Behavior Analysis: UA vs. ATT
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Organizational Behavior Analysis: UA vs. ATT
1. Introduction
Organizational behavior (OB) is a fundamental concept for companies to manage and nurture employees’ actions. OB emphasizes best practices, workplace cultures, disciplinary measures, and leader-member exchanges (LMX) that lead organizations to long-term success. OB needs to focus on something other than nurturing and managing behavioral actions. Instead, OB emphasizes core problems that lead organizations to inefficiencies. OB highlights employee turnover, productivity, absenteeism, and interpersonal communications (Bryant & Merritt, 2021). OB is a core discipline for organizations to manage the evolving problems, behavioral responses of people, and solutions to accomplish sustainable efficacies in work processes while leading the industry by example. My career journey allowed me to experience OB from different parameters. I worked under different situations and evolved my responses to acquire the best outcomes for my organization. OB contributed significantly to my personal and professional development.
OB could have a positive and negative influence on organizations. The result depends on the connection, resource allocation, LMX, and team communication deployed by organizations while nurturing behavioral outcomes in a workplace environment (Bryant & Merritt, 2021). This paper will compare and examine the OB of my former and existing employers. The parameters would include cultural, communication, authorization, motivational practices, emotional quotient (EQ), and virtual elements, measuring the positive or negative impact on OB. My former employer was United Airlines (UA), which is a leading American brand in the airline industry. I served four years at UA in different positions. My existing employer is American Telephone & Telegraph Company (ATT), a leading brand in the telecommunication industry of the United States of America (US). I have been associated with ATT for more than 20 years. I found ATT more organized and robust with OB than UA based on its modern practices, open communication, and shared workplace culture.
2. Discussion
2.1 Type of Culture
Culture is a foundation pillar for organizations to gather people from different backgrounds and skill sets to accomplish a mutual objective in the long run. Culture defines teamwork and cohesiveness between people from different ethnic, religious, and racial standards. Strong cultures build and nurture diversity and inclusion (D&I), which leads organizations to strong strategic positions (Widarko & Anwarodin, 2022). My cultural experiences with ATT and UA were collectively valuable for personal and professional growth.
Unfortunately, UA had a cultural pluralism. The company received directions from top-management teams (TMTs). TMTs in UA focus on developing strict rules and disciplinary measures to direct organization for long-term results. Cultural pluralism in UA would compromise relationships with employees and customers to implement practices communicated by the TMTs (Majlergaard, 2021). Sharing a personal example, ...