McDonald's Operations Management and Christian Integration

Operations Management and Christian Integration
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Operations Management and Christian Integration
Ethical Dilemma
When a McDonald's drive-through consumer dumped a cup of scorching hot coffee on herself a while back, it made international news (Heizer et al., 2017). The seriously scorched 80-year-old woman won 2.9 million dollars in court, alleging the coffee was just too hot to be shipped securely in a car. (The penalty was eventually lowered to $640,000 by the magistrate.) The cup stated, "Warning—Contents May Be Hot." McDonald's asserted the product was delivered according to the correct standards and good quality.
Notwithstanding numerous coffee-scalding accusations over the last decade, McDonald's coffee is significantly hotter (by company mandate) than ordinary restaurant coffee. Interestingly, similar court instances led to fewer awards favoring the plaintiffs (Heizer et al., 2017). For example, a drive-through consumer claimed Motor City Bagel Shop for a spilled cup of coffee, and a lady claimed Starbucks for spilling coffee with her foot.
Evaluation of Ethical Dilemma
In this case, the companies were wrong. Among the most prestigious tasks for the management team is to provide consumers with hygienic, secure, and high-quality goods and services. Due to insufficient design and manufacturing methods, poor-quality creation contributes to improved manufacturing costs and accidents, litigation, and increasing government control (Burcea, 2019). If a business considers it has given hypothetically unsafe produce, ethical conduct must oversee the suitable reaction (Peacock, 2015). It might be a worldwide remembrance, similar to the ones carried out by Perrier (for sparkling water) and Johnson & Johnson (for Tylenol) when their goods were discovered to be tainted.
Any producer who releases a low-quality product in the market must assume accountability. Shareholders, workers, consumers, vendors, retailers, and creditors are many players engaged in manufacturing and selling low-quality goods. Leadership must examine whether these partners have been harmed as a point of ethics (Peacock, 2015). Each business must establish fundamental principles that serve as daily standards for every person, from the CEO to the manufacturing line workers.
The leaders should practice Total quality management (TQM). TQM relates to a focus on quality throughout a company, from suppliers to customers (Peacock, 2015). TQM emphasizes the organization's commitment to a continuous corporate-wide push for perfection in all elements of goods and services that matter to customers. Every one of the ten choices the management team makes is related to understanding and addressing customer requirements somehow (Peacock, 2015). Achieving those demands necessitates focusing on TQM if a company thrives as a global leader.
Several firms have developed a poor reputation just by existing. Companies, according to some, are only concerned with getting profit, but that is the background. It is what it is known as in its truest sense. Earning profit is not necessarily a bad thing (Almaz, 2021). The way that some companies behave themselves raises t...