Diversity in an Organization: Dealing with the Conflict and its Outcome

Building Workplace Relationships – CLP
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Building Workplace Relationships – CLP
1 Introduction
The increasing diversification of workplaces across organizations worldwide poses a wide range of challenges to employees, who are often tasked with the responsibility of coming up with solutions to address the different issues faced in their workplaces. For instance, workplaces characterized by cultural diversity may be exposed to differences in opinions and approaches to accomplish assigned tasks. Some employees may share the belief of embracing collective effort or teamwork for effective execution of tasks, with others believing in individualism or individual effort for achieving the same desired outcome. The ensuing conflict may pose serious threats to the overall wellbeing of the organization as it may limit the maximization of employees’ production potential or negatively affect the quality of production. Overcoming such challenges calls for the adoption of effective interventional measures for building workplace relationships toward forming enhanced conflict management strategies and achieving the organization’s overall desired outcomes and objectives.
2 Background
I once had the opportunity of working in a culturally diverse organization, with most of the employees coming from different countries around the world. It appeared as if the organization’s recruitment approach focused on building a culturally diverse workforce for the online sales and marketing firm. The online sales and marketing firm further emphasized on teamwork or collective effort toward achieving the sales target and other marketing parameters. All teams comprised of culturally diverse individuals, with each group assigned sales targets and geographical marketing locations to cover online and through direct marketing for increasing the organization’s consumer base. Covering the large geographical location demanded the use of an integrated approach through effective division of tasks for maximum coverage of the market and achievement of the set targets. Each group consisted of six individuals, with my group characterized by self-driven, highly talented, and very passionate individuals seeking to excel in the tasks at hand.
3 Challenge
Though my group was considered to be perhaps the most versatile and equipped with the talent and passion for achieving the set targets, it was very difficult for us to come up with a strategic approach to execute the two main tasks of maximum market coverage and meeting our sales targets. Some members of the group preferred dividing the target market and sales target into six marketing locations and equal individual sales target, respectively. Others opted for breaking down the tasks according to one’s strengths and grouping ourselves into pairs of individuals corresponding to strengths and weaknesses. In essence, a conflict ensued splitting t...