Patient Experience Driving Business Plans and Administrative Operations of Healthcare

Patient Experience Driving Healthcare.
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Patient Experience Driving Healthcare.
In recent years, the healthcare industry has shifted its focus towards the patient experience. Patients are now seeking high-quality, patient-centered care, and healthcare providers and administrators are changing their business plans and operations to meet these demands. This article will examine how patient experience drives healthcare delivery and shapes the healthcare industry and how administrators must manage services in an environment where patient experience is often clinically oriented.
One way the patient experience drives the business plans and administrative operations of healthcare is through the adoption of digital technologies. Healthcare organizations are utilizing telemedicine, mobile health, and wearable devices to provide patients with convenient and timely care, reduce waiting times, and improve access to medical information. Patients can access healthcare services from their homes, reducing the need for in-person appointments, which enhances the patient experience (Babich, 2019).
Healthcare administrators are also utilizing patient feedback to enhance service quality, patient engagement, and ...