Generating a Usability plan for Newly Installed Telephone System Summary

Conducting Usability Assessment
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Generating a Usability plan for Newly Installed Telephone System
Before starting the plan generation process, it is first essential to identify the participant who will take part in testing the prototype. In this case, most of them should be the front desk operators who frequently use the telephone system. Secondly, the participants should have access to the telephone system in areas where a product team member can observe them. After identifying the participants and providing them with access to the prototype machine, which is the newly installed telephone system, the first step is to identify critical tasks by determining the job that is more critical to the business or user. For instance, in this case, picking up a call can be valued on a scale of...