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Health, Medicine, Nursing
English (U.S.)
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320 Discussion Using Metrics Health, Medicine, Nursing Essay (Essay Sample)


Discussion: Using Metrics to Assess Organizational/Program Efficiency and Effectiveness
Discussion: Using Metrics to Assess Organizational/Program Efficiency and Effectiveness

According to McLaughlin and Olson (2012), “a key component of effective operations is the ability to move strategy to action” (pg. 13). Once a health care organization has a strategy, it is then necessary to select the accurate assessment tool to implement the strategy. Balance scorecards, strategy maps, and dashboards are three organizational assessment tools that are used frequently to move a strategy into action.
Read the article, The balanced scorecard, strategy maps and dashboards: Why are they different? at the following link: http://www(dot)cgma(dot)org/magazine/2013/jul/20138186.html
Identify two (2) issues from the list of top issues confronting hospitals in 2016 published by the America College of Healthcare Executives (https://www(dot)ache(dot)org/pubs/research/ceoissues.cfm)
Then choose one (1) tool (balanced scorecard, strategy maps, or dashboards) per selected issue and discuss (from a health care manager perspective) how you would use that tool to minimize the selected issue.
McLaughlin, D. B., & Olson, J. R. (2012). Healthcare operations management (2nd ed.). Chicago, IL: Health Administration Press.


Discussion Using Metrics
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Discussion Using Metrics
The American College of Healthcare Executives conducts a survey each year to ascertain the top confronting issues facing hospitals. A 2019 survey shows that financial challenges and personal shortage as the top, pressing issues in hospitals (American College of Healthcare Executives, 2019). In this study, financial challenges were ranked number one that, in most cases, concerns hospital management in the transition from volume to value payment models. Another financial challenge is the management of Medicaid reimbursements and the increase in costs and bad debts. During the survey, statistics show that qualified and certified personnel was way below to meet the number of patients in hospitals. Physicians and specially certified Nurses accounted for only 24% (American College of Healthcare Executives, 2019). These two major challenges can be minimized by using a balanced scorecard, strategy maps, or dashboards.

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