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Essay Available:
Pages:
4 pages/β‰ˆ1100 words
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Style:
APA
Subject:
Communications & Media
Type:
Essay
Language:
English (U.S.)
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Date:
Total cost:
$ 15.84
Topic:

Feedback Emails on Positive Customer Experience

Essay Instructions:

When you think of a company that provides excellent customer service, you will likely find a consistent and professional approach that is used across all customer interactions - whether it be a phone call,an emailor even an advertisement . It might include things like: a repeated tag­ line or greeting, a consistent colour-scheme and logo,always prompt service,always friendly service, etc.

As you start to build your own personal,professional image, this assignment will have you reflect on both good and bad customer service you have received or experienced in the past.

In the workplace,you may need to write positive OR negative emails to others and it's  important that you take a consistent approach to formatting,BUT... use professionallanguage that is tailored to your message and audience. Writing an emailto praise an employee who's done a great job is quite different from writing an emailto a client to deliver the bad news that their project is behind schedule!

There are 4 parts to this assignment:

  1. Positive Customer Experience - detailed reflection

 For this first part,you will simply be recountingyour positive experience, as if you are  having a conversation with someone and tellinga story about what happened. Think of a time where you received or experienced excellent customer service from a company. Write down as many details that you can remember. This section should be approximately 500 words.

  1. Positive Feedback Draft Email

Now take what you've written in Part 1and use the parts that you think are necessary to craft an emailyou could send to the company that talks about your positive experience. This part should be structured like an actual email that you are goingto send, so don't  forget the key components of an emailand use the tips and guidelines we discussed in class to make your message effective. Remember to be clear about the objective of your email!

  1. Negative Customer Experience -detailed reflection 

For this first part,you will simply be recounting your negative experience,as if you are having a conversation with someone and tellinga story about what happened. Think of a time where you received or experienced terrible or disappointing customer service from a company. Write down as many details that you can remember. This section should be approximately 500 words.

  1. Negative Feedback Draft Email

Now take what you've written in Part 3 and use the parts that you think are necessary to craft an emailyou could send to the company that talks about your negative experience.

 

 

 

 

Essay Sample Content Preview:

Feedback Emails
Student's Name
University Affiliation
Professor's Name
Course Title
Due Date
Positive Customer Experience
One of the most excellent customer services I have received was from a company that deals with adventure and accommodation. When I sought their services, I had had three work-intensive weeks and needed somewhere to relax and have some winding down experience. At the suggestion of a friend, I decided to try the company. Several things made me conclude that it must be one of the companies with the best customer service ever.
First, after arriving at their premises, I was ushered by the security at the gate to the reception. The receptionist was so welcoming. I was offered a drink at the reception before being comprehensively addressed. At the reception, I was informed of all the available accommodation packages and the adventurous activities I could engage in during my stay. After the information session, I decided on the package that was most suitable for me. Soon after, I was assigned a tour guard to show me around and take me to the place I would be staying. I was also taken around the key areas, such as the swimming pool, the various food/ eatery points, and the gymnasium. The welcoming sessions made me feel so comfortable. I did not have to be stranded at any point because the tour guide showed me all I needed to be comfortable.
Additionally, the room service showed great concern for my well-being. For example, they ensured to ask if I had any food allergies to ensure that the food delivered to me was the most appropriate. Their accommodations rooms were also super clean, and the ambiance was relaxed. Help was also at the beck and call. If I needed anything to be more comfortable, I could just call from my room, and I would be addressed within the twinkling of an eye. The attendants were also professional and left nothing to chance to ensure that my stay at their premises was nothing short of the best. To make matters better, when it was my time to leave, I was thanked for choosing the company and encouraged to visit again. As if the words were not enough, I was offered a voucher to grant me a ten percent discount the next time I visited the hotel.
Positive Feedback Draft Email
Name
Address
Contact
Date
Customer relations manager
Company name
Company address
Dear madam,
RE: Acknowledgment of Excellent Services
I hope you are well. I am one of your happy customers and would like to give some positive feedback concerning my stay at your premises. First, I would like to acknowledge the great services offered at the reception. The receptionist was only welcoming but also professional. She ensured that I had all the information necessary. Further, she ensured that I was served promptly.
Secondly, I would like to acknowledge the excellent room service. The rooms at your company are not only extremely clean but made in such a way as to help a pe...
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