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3 pages/≈825 words
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Harvard
Subject:
Management
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Coursework
Language:
English (U.S.)
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Homework 3. Summary of Answers. Management Coursework.

Coursework Instructions:

• This homework accounts for 10% of the total marks for this course.
• Total marks for this homework: 100 marks
• A hard copy of your answers is due at the beginning of the class on 16 March 2020.
• The School of ISTM requires you to submit your homework with a signed cover sheet, which can be found on Moodle.
• To facilitate the instructor’s marking, you are required to submit a summary page (as shown on Page 2), which must be typed and contain no equations and diagrams. You still need to provide detailed answer for each question that the instructor will also check.
• Organise your submission as follows:
o Signed cover page
o Summary page
o Detailed answers for the questions, which can be handwritten.

Coursework Sample Content Preview:

ASSIGNMENT
Student’s Name
Class Name
Professor
The Name of School
City and State
Summary of Answers
Q2

(a) (5 marks)
- No. of cleaners hired: 15
- Time the whole cleaning would take: 42 minutes
(c) (10 marks)
- Cycle time: 42 minutes
- Minimum no. of cleaners needed: 15
- Sequence of tasks for each cleaner (station): 1
- Exact time John’s team would finish the cleaning: 11:12 pm
(d) (10 marks) Discussion

Q3

(b) (15 marks) Capacity analysis – to find out the maximum number of customers serviced per day
- IVR capacity (#/day): 150
- INQUIRY capacity (#/day): 40
- INVESTMENT capacity (#/day): 60
- SUPPORT capacity (#/day): 50
Identify the bottleneck: IVR, INQUIRY, INVESTMENT, or SUPPORT
(c) (10 marks) Utilisation analysis:
IVR utilisation (%): 100%
An operator for INQUIRY (%): 26.7%
An advisor for INVESTMENT (%): 40%
An IT technician for SUPPORT (%): 33.3%

Q4

(a) (3 marks) Your justification for the capacity
The capacity of the process is 72 customers per hours based on the time utilized during each stage. After a customer is serviced in a certain stage, they are able to proceed to the next stage and create room for another client to receive service.
(b) Your n = 100

Question 1: The process diagram for the departure gate is illustrated below
334661326676354220210424704349160323731229Directed to right gateDirected to right gate24596593416300Proper Boarding PassProper Boarding Pass27174961471295Customer waiting for name to be called.Customer waiting for name to be called.2305878279207Passenger arrives at departure gate0Passenger arrives at departure gate
3333278128270
93250632928824874581753235Carrying Excessively large bagCarrying Excessively large bag33428031167130No
11492311224267-534154436616Directed to check luggage pieceDirected to check luggage piece3362608206624025168632509860Ready to board the planeReady to board the planeYes
Yes
The process can be improved through:
* Checking the size of the luggage before arriving at the gate. This will allow clients with excessively large bags to be sent to the right gate beforehand. Therefore, the queue for checking the boarding pass will be short.
* Before arriving at the departure gate, the boarding passes can also be checked at the security check stations. Clients without the proper boarding pass would be filtered out of the queue.
Question 2
* John should hire 15 cleaners to ensure that each car is cleaned by one cleaner. The plan should work through the allocation of ...
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