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5 pages/β‰ˆ1375 words
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Style:
APA
Subject:
Business & Marketing
Type:
Coursework
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
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Topic:

Program Evaluation and Review Technique (PERT) Analysis

Coursework Instructions:

Background
MobileGo is a small company that sells prepaid mobile phones in selected markets. Its primary sales and service channel is carried out over the internet and by phone. Sales and service has been supported with a team of 36 customer service representatives in a small building. Customers, accounts, and all business functions have traditionally been managed by a proprietary software application using in-house servers that was contracted out early in the founding of the company. All workstations currently connect to the internet and the internal servers supporting the legacy business system and office applications. This is a problem because the company had to move workstations to different parts of the building as the company has grown (thereby making network wiring out of control). The company has grown 150% over the last 5 years and as a result, the systems, the building, and the overall infrastructure have become outgrown. The company has therefore recognized the need to move to a new location and upgrade workstations and systems. The immediate need is to expand from 36 stations to 50 with the plan to triple that number within the next 3 years. The immediate challenges are little funding and few people to spare for this set of initiatives. With multiple activities occurring at once and severe constraints on schedule and resources, it is acknowledged that this is a highly complex project.
You have been assigned to be the project manager for the facility, equipment, and business system upgrade of a call center. This requires moving all existing call center stations to a newer, larger facility; get transportation

Laborers installing and testing a high-speed, high-capacity Wi-Fi network in the new facility; upgrading workstations so that they include wireless capability; setting up stations to the internet
Live test mode installing a new call center management software; and security and maintenance converting a legacy proprietary business system with a customer relationship management (CRM) application to a new business system. delete/reinstall modern system
In this project scenario, time is of the essence. The project sponsor requires that the project take no longer than 6 months to complete.
Create a table of the activities, and identify logical relationships by identifying predecessors.
Estimate activity durations using three-point estimates.
Create a PERT schedule, and identify the project critical path.
Include a one-page written summary of the results and a brief discussion of how the results could be used to inform a project schedule risk plan. APA Style and outside sources are not a requirement

Coursework Sample Content Preview:

Program Evaluation and Review Technique (PERT)
Your Name
Subject and Section
Professor’s Name
February
Understanding the importance of project management in complex businesses is essential for any manager or business owner. Because of the sheer complexity and interconnectedness of the various parts of a business, project managers should be able to make quick and dynamic decisions regarding how to implement various goals and tasks that he is given. In line with this, the first step to deal with this issue is to create a table of activities that would focus on the creation of an efficient way to handle the tasks with the least interruption towards the project’s workflow. Thus, the following section will focus on these workflow systems.
PERT Table of Activities
The following section shows the activities that must be included in the project, together with the estimated time for each.
Table SEQ Table \* ARABIC 1
PERT Table of Activities
Item

Activity

Predecessor

Esti. Time

A

moving all existing call center stations to a newer, larger facility;

B & C

3 weeks

B

get transportation

-

1 week

C

Laborers

-

1 week

D

installing and testing a high-speed, high-capacity Wi-Fi network in the new facility;

C

2 weeks

E

upgrading workstations so that they include wireless capability;

A & D

6 weeks

F

setting up stations to the internet

E

5 weeks

G

Live test mode

H

2 weeks

H

Updated on
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