Mill Paper Company: Performance Management or Age Discrimination?

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Case Study Instructions

The purpose of the case studies is to provide students the opportunity to practice the application of their functional human resources knowledge using case studies that simulate the types of issues and situations that may arise within a workplace setting for a human resources professional. 

Students are to review and analyze the assigned cases, and conduct literature review research into the core issues of the case.  They are then to determine their recommendation for a course of action for the organization involved, based on their insights gained through their analysis and research.  During the analysis phase, students should consider various possible courses of action to determine what they believe is the ‘best option’ to follow. 

Students are to write a paper that addresses all the items of the case, resolutions, etc. (More detail about what is to be addressed in the paper will follow).  There is no specific page number requirement for the paper, but rather the paper length will be determined by the complexity of the case and the identified issues, and the extent of the analysis and research.  Papers are to be double-spaced using twelve (12) font. 

When “resolving the dilemma” presented in the case, students must 1. assume the role stipulated in the directions to the case study, and 2. stipulate a specific “resolution”, based on their personal insights and their research.  (Note:  You must take a position that you would implement).  In the course of preparation of the case, students should identify the relevant HR issue or issues related to the case and focus their research and resolutions around that issue (. i.e. a relevant employment law, etc.).  The format for each case study paper is as follows:

1. Title Page
   1. Title of Case Study
   2. Course number, Course title, Instructor’s Name
   3. Student’s Name

1. Synopsis
   1. Executive summary of the essence of the case.  This can be done effectively on one page or less.

1. Analysis Page(s)
   1. Analyze problem from the perspective of the role assigned in the directions for the case study.  Include key factors.  That is, delineate major, relevant factors; subordinate minor factors (those things that are listed within the case, but are not material to determining how to move forward in resolving the case); eliminate irrelevant aspects.  Stress the central issue (s) or elements of the case from your perspective (in the role assigned to you in the case.  For ex., if the case says you are analyze the case from the perspective of the Human Resources Manager, write your paper from that perspective: for this case, I am John Smith, HR Manager of XYZ Industries). You may use bulleted lists to list the key, major factors, minor factors, irrelevant factors, etc. in this section. 

1. Resolution Page(s)
   1. Resolve the problem from the perspective of the role assigned in the directions for the case study.  Emphasize your key objective(s) “for the organization”.  Note:  All effective managers think about the dilemmas facing them prior to reacting.  Make certain your resolution reflects careful consideration of all aspects of the problem(s) presented.  None of these cases has a clear cut, “perfect” resolution.  Therefore, you should think through (and note in paper) 2-3  alternative approaches you considered prior to developing the one you consider “best”, and state why you chose the one you are recommending and why you did not choose the others. 
   2. Refer to and cite at least two research sources to enhance the quality of your response.  These additional sources must be from articles that have dealt with comparable problems in other organizations or specifically related to the issues of the case.  You could also use as one of your sources an interview that you conduct with an HR professional or current practicing manager in an organization, but this is not required.  Integrate resources into the resolution/body of the text and be sure to appropriately cite within the body of the paper. 

1. Citation Page
   1. Provide complete citations for each of the articles/managerial consultations referenced in the Resolution section.  Please use APA or another recognized citation style.  Failing to properly cite all resources leveraged may result in a poor grade and/or your paper being returned.

Analyzing Cases

Read and contemplate each case carefully.  Determine which information relates to the situation and must be considered in resolving the problem.  Please consider your answers to any questions at the end of the case and address these in the body of your paper, rather than simply listing the questions and answering them at the end of your paper. 

Keeping the entire case as completely and clearly in mind as possible, determine exactly where the problem in question fits into the end goal(s) of the organization involved.  When doing so, reflect upon each factor incorporated in the case and determine whether such ought to be considered as a:

1. Major Objective:  A major objective is an important outcome or result sought by the decision maker.
2. Major Factor:  A major factor is a consideration that is basic in determining the decision.
3. Minor Factor:  A minor factor is a secondary consideration which affects the criteria tangentially and relates to a Major Factor rather than a major objective.  These should be listed in your paper, but do not necessarily need to be discussed during your presentation in class.
4. Major Assumption:  A major assumption is a supposition or projection made by the decision maker before weighing the variables.  You may find that you need to make an assumption(s) to move forward with working through the assigned case)
5. Unimportant Issues:  An unimportant issue is a factor that is insignificant or not relevant to the present situation. These should be listed in your paper, but do not necessarily need to be discussed during your presentation in class.