“Harrah’s Entertainment Inc.: Rewarding Our People” – Discussion Notes

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“Harrah’s entertainment inc.: rewarding our people” – discussion notes
Harrah’s focuses on both future rewards and goal setting approaches to motivate the employees. Herzberg's Two-Factor Theory of Motivation highlights that job satisfaction depends on motivating factors and hygiene factors. Satisfaction that is mainly the result of the motivation factors, which help increase the individual's satisfaction but have little effect on dissatisfaction (Zepeda 144). On the other hand, dissatisfaction is the result of hygiene factors, and if these factors are missing or inadequate, they cause dissatisfaction, but their presence barely influences long-term satisfaction (Zepeda 144). The motivating factors are achievements, recognition, labor independence, responsibility, promotion, increase, maturity, and consolidation. The hygiene factors include salary and benefits, company policy and organization, employment relationship physical environment, supervision, status and job security (Zepeda 144). Incentive pay was considered one of the important motivators at Harrah’s, and the HR considered whether it was effective.
The HR management at the private gaming corporation created a reward system to motivate the employees with emphasis on customer service, but there is a need to change the bonus pay...