Change 'N Clean Your Ride Clinic

Case Study: Change' N Clean Your Ride Clinic
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Case Introduction
The Change 'n Clean Your Ride Clinic business that was started by two friends from high school, Josh and Niles, is the focus of the case study. One of their part-time businesses involved interior automobile detailing and "on-rim" winter tire changes. The two individuals discovered their potential while working on "on-rim" snow tires and cleaning cars in Josh's parents' driveway in Gatineau, Quebec, one Saturday morning in November 2019. This was observed right after they completed when a neighbor contacted them and requested their help for two automobiles parked in the driveway. The neighbor was happy with their job after receiving excellent service at a fair price and additional benefits such as free interior car cleaning. Therefore, Josh and Niles discovered a superb business opportunity after graduating from high school, and after careful consideration, they chose to launch Change 'n Clean Your Ride Clinic.
They registered the business with the government as a sole proprietorship, in which partners were formally recognized as equals. This would imply that they could divide the company's earnings and expenses equally. They also equally split the company's costs and earnings. They then made the decision to offer their services via a mobile strategy, whereby, depending on the area, they would serve a client at their doorstep as opposed to having clients bring their automobiles to them. The approach was dissimilar from other businesses in the area that also provided interior detailing services and changed winter tires while customers waited in their stores. A substantial benefit of this system was that clients could be served at their convenience. The company invested in tools for changing tires, commercial vacuum cleaners, and other cleaning supplies. As the firm expanded, the partners were kept quite busy. It did not take long for their company to become well-known, and word of its existence swiftly spread throughout the neighborhood.
The company had significant success when lockdowns were allowed due to the COVID-19 pandemic. The Change 'n Clean mobile service appealed to customers. The two partners would physically make themselves available whenever they were needed to change snow tires or clean dirt cars. This was their best opportunity because other businesses could deal with restrictions and closures, and people could not travel easily to other enterprises. Josh and Niles decided to create a website with a calendar so that customers could schedule appointments or notify them when they needed services like tire changes or car detailing as the company became more successful. The website would include the name of the business, a list of the services offered and their associated costs, as well as a QR code that users can scan to see more information about the website. Customers who made a reservation on the internet had to specify the type of car and provide specifics about tire replacement before choosing the company's retrieval services. Along with designing the website, they also created T-shirts and business cards that had a QR code and the company's name.
The business partners hoped to...