Case Research of CareGroup Paper Management Case Study

Case Research of CareGroup
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Contents
 TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc51970364" Executive summary  PAGEREF _Toc51970364 \h
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 HYPERLINK \l "_Toc51970365" Introduction  PAGEREF _Toc51970365 \h
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 HYPERLINK \l "_Toc51970366" Organization overview  PAGEREF _Toc51970366 \h
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 HYPERLINK \l "_Toc51970367" Summary of the problems and issues  PAGEREF _Toc51970367 \h
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 HYPERLINK \l "_Toc51970368" Problem statement  PAGEREF _Toc51970368 \h
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 HYPERLINK \l "_Toc51970369" Alternatives  PAGEREF _Toc51970369 \h
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 HYPERLINK \l "_Toc51970370" Recommendations  PAGEREF _Toc51970370 \h
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 HYPERLINK \l "_Toc51970371" Conclusion  PAGEREF _Toc51970371 \h
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 HYPERLINK \l "_Toc51970372" Reference  PAGEREF _Toc51970372 \h
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Executive summary
This case study explores the IT system failure in CareGroup, paralyzing operations for more than a day. CareGroup is a team of healthcare professionals who came together to ensure that Massachusetts' people get quality healthcare services at an affordable cost. The initial idea to form the organization came from three healthcare facilities, but the membership later expanded to five and has over 13000 employees and more than 2000 physicians. The IT system failure occurred a day after an engineer who was experimenting on a managerial application in the system took a three-week paternal leave. Most of the organization's operations were affected because the organization was not prepared to handle system failures. It was not until Cisco, and his SWAT team intervened to solve the problem (McFarlan & Austin, 2003).
Any organization should...