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Pages:
2 pages/≈550 words
Sources:
8 Sources
Style:
APA
Subject:
Communications & Media
Type:
Case Study
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 8.91
Topic:

The Negative Publicity Regarding the Ethics in Google’s AI

Case Study Instructions:

Introduction
Throughout this course, you as a communication researcher or practitioner will critically examine one or more moral problems that surface while working on a project in an organization. If you already have professional experience in communication, draw from the experience as much as possible while completing your assignment. The problem may be something that you currently face or that you have faced in the past. If you have no communication experience, think of your dream job as a communication professional. The problem could be something that you have heard others discuss or that you anticipate facing in the future.
Moral problems in any workplace can vary substantially, so the kind of moral problems on which your memo should focus requires some clarification. Your moral problems must relate to a communication research study or communication project. For example, they cannot focus on how an organization would address an employee’s experience with sexual harassment from a supervisor, but they could focus on how the organization would communicate with other employees if they were to find out about the incident and subsequently demand that senior management inform them about how the organization will respond. As another example, your moral problems could not relate to how an organization would respond to an employee discovered to have committed fraud, but it could focus on how the organization would communicate to the press, which has found out about the incident. Before you start your memo, you will have an opportunity to share with your instructor what kind of moral problem or problems you want to address, so that your instructor can provide feedback in case the scenario needs adjusting before you begin the memo.
Share your work’s key insights through a memo that you will build in four stages throughout the semester. Use not an academic but a business style.
Directions
Below is detail about this stage.
1. Include the following in your assignment: (a) heading, (b) body, and (c) references.
2. Limit this stage of your memo to a maximum of 2 pages with 1-inch margins, 12-point serif font, and double-spacing.
3. Create your memo’s heading, which identifies who you want to read the memo. In particular:
a. At the top of your paper, write the name of the organization in which the moral problem takes place. It will serve as your letterhead.
b. Provide the date when you submit the memo to your instructor. (The date should change for each subsequent stage of your memo.)
c. In the “TO” line, (a) name the decisionmaker in your organization who plausibly will read the memo to understand the moral problem and make the ultimate decision about whether to enact your recommendations on how to solve the moral problem and (b) list his/her title. This person is likely to be a senior manager. The number of individuals can be one only, unless the position is shared by two people (e.g., co-directors).
d. In the “FR” line, provide your (a) name, (b) title, and (c) communication project title. If you have no communication experience, search for a job position that you dream of having through portals such as Indeed.
e. In the “RE” line, give a brief name for the moral problem, ensuring it explicitly connects with the rest of your memo.
4. Start the body of your memo by stating the purpose of the memo in the context of your communication project. Also write one or two sentences that summarize the project, giving just enough detail to help the reader understand the remainder of the memo.
5. Next insert the section title “The Challenge.”
6. Use the present tense for this section.
7. Then use prose to answer the questions below. Do not merely restate the questions and provide their answers. Instead, ensure that the body has a narrative flow.
a. What does the organization need to decide? Ensure the decision relates to communication research or practice.
b. What are the one or more moral problems?
c. How are different stakeholders affected? If you identify more than 3 stakeholders, limit your analysis to the 3 most important stakeholders.
d. For each stakeholder, could this individual or group of people voluntarily choose whether to be affected
8. Throughout this section, provide sufficient support for your statements with (a) facts and (b) values from organizational overviews (e.g., an “About Us” page on a website) or codes of conduct (e.g., “Code of Ethics,” “Principles of Professional Practice,” or “Responsible Code of Conduct”) and professional codes of conduct.
9. When drawing from sources, provide citations in the body and a “References” appendix in accordance with APA.
Scoring
Following is the grading rubric:
Relevance: Identify plausible decision maker 2
Analysis: Focus on the questions, provide sufficient answers 5
Specificity: Avoid vague statements, be concise 3
Clarity: Define terms, use transitions to connect ideas 2
Justification: Use credible sources, present sufficient facts, ensure a greater balance of facts over speculation 5
Values: Sufficiently identify the organizational and professional values; connect the values to the issues 5
Editing: Follow APA style related to mechanics, citation, and referencing 3
Total 25
Resources:
Jennings, B. (2003). Introduction: A strategy for discussing ethical issues in public health. In B. Jennings, J. Kahn, A. Mastroianni, & L. S. Parker (Eds.), Ethics and public health: Model curriculum. Retrieved from https://s3(dot)amazonaws(dot)com/aspph-wp-production/app/uploads/2014/02/EthicsCurriculum.pdf (focus on pp. 3-4)
Thompson, R. (n.d.). Stakeholder analysis. Retrieved from https://www(dot)mindtools(dot)com/pages/article/newPPM_07.htm (read all 3 pages)
National Communication Association. (1999). NCA credo for ethical communication. Retrieved from https://www(dot)natcom(dot)org/sites/default/files/pages/1999_Public_Statements_NCA_Credo_for_Ethical_Communication_November.pdf (read the 1 page)
ABC News. (2018, April 18). James Comey interview part 2: The Hillary Clinton email investigation [Online video]. Retrieved from https://www(dot)youtube(dot)com/watch?v=NvS67LEId7Y (view all 9:26)
CNN. (2017, September 14). Hillary Clinton: Time to abolish the electoral college [Online video]. Retrieved from https://www(dot)youtube(dot)com/watch?v=0s8a-lxXu68 (ignore the title of this video, which is misleading; focus on 7:51-9:50, and 12:40-21:18)
Ethics & Compliance Initiative. (2018). Global business ethics survey. Retrieved from http://www(dot)ethics(dot)org/ecihome/research/gbes (read all 13 pages)
Public Relations Society of America. (2018). Code of ethics. Retrieved from https://www(dot)prsa(dot)org/ethics/code-of-ethics/ (read all 6 pages)
American Association for Public Opinion Research. (2015). The code of professional ethics and practices. Retrieved from https://www(dot)aapor(dot)org/Standards-Ethics/AAPOR-Code-of-Ethics.aspx (read all 7 pages)

Case Study Sample Content Preview:

Memo: Stage 1
Student Name
Institutional Affiliation
Date
Memo: Stage 1
Alphabet Inc.
[Insert Date]
TO: Jeff Dean, Head of Artificial Intelligence (AI) FR: [Insert Your Name], Head of Communications and Public Affairs
RE: The Negative Publicity Regarding the ethics in Google’s AI
The firing of Timnit Gebru and Margaret Mitchell because of calling for more diversity among research staff and advocating for ethical research in AI has continued to raise questions regarding Google’s commitment to diversity and ethical AI. Gebru was the technical co-lead of the Ethical AI Team while Mitchell worked as a Senior Research Scientist. The firing of the two in one and half months has earned the company negative publicity. This memo enables the company to address the negative publicity the company has received regarding its commitment to ethical AI by making a press statement. The communication should be truthful and honest (National Communication Association, 1999).
The Challenge
Google needs to decide how to communicate to the press and bloggers about its commitment to ethical AI research. According to Hagendorff (2020), individuals and organizations must adhere to AI research ethics. Dignum (2017) further indicates the need for AI researchers to consider moral and societal values when designing an AI system. The company needs to demonstrate that it understands the essence of ethical commitment in its AI research and development.
The public knows that Gebru and Mitchell lost their jobs because they committed to ensuring that Google’s AI research adhered to racial equality. In an article appearing on The Verge, Vincent (2021) has written extensively about how the firing of the two individuals has caused irreversible damage to the company’s reputation. This is even though Google commits to ensuring racial equity. The organization commits to building sustainable equity for its Black community and making its products helpful in areas that matter to Black users (Google, 2022b)
The negative publicity surrounding the issue has adverse effects on the employees, investors, and the Black community. Gebru has demonstrated that Google’s facial recognition is less accurate at identifying women and people of color. The firing of Gebru shows the employees that the ma...
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