Information Technology In Dell Company
MANUAL INSTURCTIONS
You are the IT Supervisor for Dell and you have been asked to create a user manual that will show the role of IT systems in support of organisational objectives. This manual will be distributed to all the departments within the organisation, so you must ensure you define and explain all IT terms.
The IT Director would like you to complete this manual with two of your colleagues and the manual must consist of the following:
o Give an explanation of the role of IT in knowledge management, data management and customer service management. Ensure that you define and explain each of these terms
o Using the main departments of your organisation, analyse the use of IT within each of these departments and how it helps to make the departments more or less efficient. Ensure that you give examples from your organisation.
o Explain how IT systems contribute to the achievement of your organisation's objectives. Give examples where appropriate.
You are the IT Manager of a large organisation DELL and have been asked to write a report detailing the importance of IT systems within your organisation. This report will be distributed to the Board of Directors at the next general meeting and a decision on the following year's IT budget will be made on the basis of this report.
Your report will need to contain the following:
o An introduction to your chosen organisation.
o Describe and explain in detail the different ways IT systems store and process data for:
o Knowledge management.
o Customer relationship management.
o Data management.
o Communication management.
o Evaluate how IT systems can be used to support value-added change for improving business operations, performance and sustainability within your chosen organisation.
o Recommend practical IT solutions for common business problems found within your organisation. You will need to make reference to other organisations and give examples of best practice
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