Responsible AI in an Organization

Focus Area: Organizational - Responsible AI
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Focus Area: Organizational - Responsible AI
One of the key ethical issues surrounding technology organizations in 2023 is responsible AI, which is a set of principles that ensure AI technologies are accountable, ethical, and transparent (Mikalefet al, 2022). The year has seen a rapid rise in the development of AI technologies, with ChatGPT being a major highlight. Although the development of AI is instrumental in shaping human lives, it is associated with a dark side as it can be used for malicious intent. As reported by Roose (2023), a group of leaders in the industry in May issued a warning in an open letter that AI can cause human extinction. AI is also faulted for spreading propaganda and misinformation and eliminating millions of jobs. In essence, as technology organizations seek to improve their operations with the development of AI, they face the challenge of ensuring it is responsible. When Microsoft laid off all employees tasked with ensuring responsibility for AI tools, it raised the question of whether the company was concerned about the potential negative effects of AI (Schiffer & Newton, 2023). This paper examines the ethical issue of responsible AI, its dark side, and what organizations in the technology sector can do to ensure the ethical use of AI.
Importance of Responsible AI
As AI becomes prevalent in the technology industry, its responsible use becomes essential, given its dark side. As mentioned before, a group of leaders in the industry warned that AI could result in human extinction. In addition, as informed by Roose (2023), AI can also become a tool for propaganda and misinformation. According to Campbell and Kleinman (2023), predicting how transformative technologies such as AI could drive and multiply human rights abuses worldwide is almost impossible. A case example is the spyware deployed in mobile phones of human rights defenders and journalists for 24-hour surveillance (Campbell & Kleinman, 2023). In essence, the rapid growth of AI calls for its responsible use to prevent potential harm.
Adopting AI technologies has become an element of competition among technology giants, meaning immense growth in the coming years is inevitable. According to Haan (2023), it is expected that AI will experience a growth rate of 37.3% annually from 2023 to 2030, which emphasizes a significant dependence on the technology in the coming years. With ChatGTP reaching 1 million users within five days of its launch, AI is revolutionizing the technology industry. The high adoption rate of AI technology by companies and users means that responsible use is necessary to prevent any potential harm. Therefore, the value of responsible AI in this in this age of technology is invaluable. As companies compete to develop the latest technologies, ensuring its responsibility should be mandatory.
Responsible AI can help organizations mitigate legal and ethical risks. It is no doubt that as companies increasingly develop and employ responsible AI, they face new legal and ethical risks. As Holland (2023) pointed out, AI developers are increasingly facing lawsuits due to the output...