The Ethical Responsibilities of the Case Manager and Recommended Action

** Choose one of the case studies below for your substantive post. Analyze the case study using the COVER model Castro-Atwater (2015). Comment on the ethical responsibilities of the case manager and provide recommended actions. Follow-up posts can address either scenario.
Case Study: George
You are an external case manager with WorkSafeBC. Your role in this situation is to implement a graduated return to work. Your reports are forwarded to the WorkSafe rehabilitation manager and copies are frequently requested by the worker.
George is a thirty-five-year-old journeyman carpenter. He has been employed by a private construction company for the past five years. Three months ago, he injured his hand on the job. He has experienced a good recovery and his physician has approved a Graduated Return to Work. You met with George two weeks ago for the preliminary planning of the GRTW and are now meeting for the second time. During the first meeting, George spoke matter-of-factly about the injury and the recovery period and indicated that he was in agreement to starting a GRTW.
During your second meeting, George presents as much less enthusiastic about his RTW. He states that he has been feeling anxious about going back to work and attributes this to his supervisor, Glen. George reports that Glen is frequently aggressive in his manner, criticizes workers publicly, and can swing from being pleasant to being angry without warning. George worries about being criticized by Glen for what he refers to as his “stupid” mistake, an injury that resulted from being rushed due to the usual frenetic scheduling practices of Glen and the lack of the proper tool for the task that was commonplace. George reported that complaints have been made to the union over the years, but there has been no change to the work environment.
Case Study: Jane
You are an external case manager employed by a private disability management company. One of your clients is a large bank. Your role in this situation is to provide support to a bank teller in maintaining RTW.
Jane is a 52-year-old bank teller with 30 years' experience. She was diagnosed with breast cancer one year ago and has attempted to maintain work despite frequent absences for treatment and recovery periods. Prior to cancer, she tended to use up large amounts of sick time for absences related to depression. The bank manager has been able to bridge the gaps in her work with temporary and casual workers. During an interview with Jane at the disability management company offices, Jane breaks down, expressing frustration that while her colleagues have been superficially supportive, there are often derogatory remarks about her ability to sustain full-time work. Jane feels that these remarks stem from the extra work that has been required of her co-workers during her absences. Jane challenges you to fix the negativity within the workplace, indicating that it is your role to stand up for her and to implement the workplace mental health educational tools that she sees advertised everywhere.