Career Goals in the Hospitality industry: Hotel Front Desk Manager

Essay Instructions:

This assignment focuses on course learning objectives 2 and 3 – Describe career opportunities available in hospitality organizations and Recognize skills and knowledge necessary to advance within the Hospitality Industry.
This assignment will be an essay, written in APA format (If you are unsure of the proper paper format, refer to the template provided in the classroom or the resources in our online library). Be sure that you have reviewed the feedback you received from your first written assignment. Your essay should be no more than 3 pages of written content, along with a properly formatted title page and reference page. An abstract should not be included. The content for your essay is described below.
First, do some reflection on your career goals and choose a job/career goal, defining your ideal position within the hospitality industry. The essay will focus on describing and explaining the necessary skills and knowledge required or preferred for advancement in the field, from an entry level position to that goal position in management (preferably to general manager, vice president, or director level). The writing should be outlined by job progression and you should utilize specific job postings from company or third party job sites, like hcareers.com for example.
This paper should identify a career goal within the hospitality industry - and then the paper should be an informative essay written in third person perspective to describe the career path a person would take from entry level to eventually obtain that goal career position. Define the skills, education, and experience a person would need to obtain an entry level position in the industry - perhaps a front desk employee. Include a job listing or description that supports the requirements identified. Then, describe what that person would learn or gain that would help them advance to the next position, also supported with industry sources. Work through that and describe each position that would eventually lead the candidate to be qualified to obtain that goal position.
NOTE: Even if you are not actually planning to obtain employment within hospitality, you will choose a hospitality job for the purpose of this writing. Also, you should be reviewing the feedback from your week two submission prior to beginning this assignment.
If you have any questions on content or format expectations, please email me or post a question in the Q&A forum. Refer to the grading rubric for guidelines and expectations.

Essay Sample Content Preview:

Hotel Front Desk Manager
Student Full Name
Institutional Affiliation
Course Full Title
Instructor Full Name
Due Date
Hotel Front Desk Manager
Developing one's career is easier when employers consider their present and future human resource requirements and decide their career demands and objectives. Career plans and prospects exist in different industries, each with unique aspects of the labor market and norms for career growth. As a working team at a bigger hotel chain, one responsibility may include hotel front desk management, accounting, and marketing to the hotel manager. A hotel general management position may not become available to an individual immediately after completing their education and internships. First, they may become a hotel front desk manager and later progress to general. This paper will analyze the job progression from a hotel front desk manager to a general manager by describing the skills, education, and experience needed to succeed.
Education Requirements
A career as a front desk manager can start with just a high school diploma. However, many employers choose applicants with a bachelor's degree in a relevant profession. According to the Bureau of Labour Statistics, a bachelor's degree for managerial roles in large upmarket hotels is required. A bachelor's degree in the hotel management may be acceptable for a front desk manager at a smaller, privately owned hotel. Another option is to get an entry-level job at a hotel front desk and apply for a management training position inside the company.
Skills and Knowledge
Communication
For hotel front desk personnel, effective communication is essential. So, they must communicate properly and keep a cheerful tone while interacting with customers in person or over the phone ADDIN CSL_CITATION {"citationItems":[{"id":"ITEM-1","itemData":{"author":[{"dropping-particle":"","family":"Bardi","given":"James A","non-dropping-particle":"","parse-names":false,"suffix":""}],"id":"ITEM-1","issued":{"date-parts":[["2003"]]},"publisher":"John Wiley & Sons Ltd","title":"Hotel front office management","type":"book"},"uris":["/documents/?uuid=5255a35f-c447-4267-8a9b-4f9d0020ad7a"]}],"mendeley":{"formattedCitation":"(Bardi, 2003)","plainTextFormattedCitation":"(Bardi, 2003)","previouslyFormattedCitation":"(Bardi, 2003)"},"properties":{"noteIndex":0},"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"}(Bardi, 2003). Working in a front desk position exposes one to a wide range of people, from senior management to co-workers to customers and business clients. As a result, one must adapt their communication style to communicate effectively.
Listening Actively
Nonverbal communication signs such as nods, smiles, eye contact, and tiny verbal gestures are all examples of active listening. Front hotel desk employees deal with customers and employees of the organization daily, making active listening a vital part of their job. The speaker feels appreciated and heard because of their ability to practice active listening. When a visitor has a complaint, a front desk clerk at a hotel can utilize active listening to make them feel valued.
Planning
As a Front desk employee, one should have scheduling s...

Updated on January 26, 2024

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Career Goals in the Hospitality industry: Hotel Front Desk Manager

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