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Competency Model in Southwest Airlines

Essay Instructions:

Unit 4 Assignment: Competency Models
In this assignment, you will be assessed based on the following Outcome:
HR410-2: Describe how needs assessment should be used in an organization.
In this assignment, you will describe how to develop a competency model for the same organization you used for Units 1, 2, and 3.
Refer to the assigned text reading, and the Course Resources article below:
Sleezer, C., Russ-Eft, D.F., & Gupta, K. (2014). A practical guide to needs assessment (3rd ed.). Wiley.
Chapter 6: Competency-Based Needs Assessment
Toolkit Form: Sections 6.1, 6.2, 6.3, and 6.4
Worksheet: This assignment should be completed in the Unit 4 Worksheet located in Course Resources. You will address the following:
Compare Task Analysis and Competency Models. How is competency modeling similar to other models for training need assessment (Task Analysis from Unit 3)? How are competency models different? (One paragraph on similarities and one paragraph on differences.)
Organization
What is the organization you will use for this paper?
Step 1: Business Strategy
What is the business strategy of this organization?
Step 2: Identify the Job Family
What jobs or positions would you group together to make a job family in order to develop a competency model? Why?
Step 3: Data Collection
How would you collect the behavior data required to develop a competency model for this job family?
Step 4: Competency Model - Behaviors
What could be some possible behaviors for this job family?
Step 4: Competency Model - Competencies
How could you organize these behaviors into competencies? Why?
Step 5: Validation
How would you validate these competencies?
In order to help you become more familiar with Human Resources and Development professional articles, this assignment has a reference requirement- Two articles from TD. Here is how you can find TD publications from the Library.
NOTE: If you elect to use the course text as a reference, take care to use quotation marks for direct quotations; for example, “Training and development can help a company’s competitiveness by directly increasing the company’s value through contributing to intangible assets” (Noe, 2017, p. 17).
NOTE: If you use the course text as a reference and elect to paraphrase, take care to cite properly. Here is an example of paraphrasing with correct citation: Intangible assets are important for any company. One way their value can be increased is a strategic use of training and development (Noe, 2017).
Assignment Requirements
Answers contain sufficient information to adequately answer the questions and contain no spelling, grammar, or APA errors. Points deducted from grade for each writing, spelling, or grammar error are at your instructor’s discretion.
Directions for Submitting Your Assignment
Compose your assignment in the Worksheet provided and save it as Username-HR410 AssignmentUnit#.doc. Submit your file by selecting the Unit 4 Assignment Dropbox by the end of Unit 4.

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Competency Model in Southwest Airlines
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Competency Model in Southwest Airlines Comparison between Task Analysis and Competency Models In different organizations, competency modeling (CM) has substituted task analysis across a variety of HR applications. However, there appears to be minimal expert agreement concerning the variation between CM and other models of training need assessment such as task analysis (Sanchez & Levine, 2019). Task analysis intends to gain knowledge and estimate work assignments while the function of CM is to facilitate how such tasks are executed in a fashion conforming to the strategy of the organization. How are competency models different?             A group of scholars appraised the variation between the Competency model and conventional job analysis approaches.  They confirmed that CM focuses on connecting outcomes to business objectives, considerably absent other models of training need assessment (Sanchez & Levine, 2019). CM emphasizes elevating event power such as doubling the capacity of particular modes that illustrate the significance of fixed patterns of behavior that are integral in organizational success. In this view, CM is a strategy implementation instrument that helps employees learn how to merge strategic issues with daily work behavior. Business Strategy             Southwest Airlines has been a dominant achiever in the United States airline sector. Its low-cost strategy has enabled the airline to document substantial profits even in a disaster economic environment (Hallowell, 2012). The sizeable spring of Southwest’s minimal cost strategy stems from its elevated employee productivity estimated in the ratio of staff to passengers boarded.  Identify the Job Family Customer service jobs can be grouped into a job family which can assist to develop competency models. At southwest airlines, pilots and flight attendants have illustrated their willingness and readiness to assist clean the aircraft and check-in passengers (Mendonca, Keller, & Dillman, 2019). Data Collection             Organizational scholars propose a merge of methods to establish competency m...
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