Prior Learning Assessment in Customer Service: Resilience, Commitment, and Service Provider

Prior Learning Assessment(PLA), also known as Credit for Prior Learning, is an academic process that offers students the opportunity to earn creidts for college-level learning acquired outside the traditional classroom.
If your PLA topic is Cutomer Service. Write your PLA request for this area of knowledge.
The essay need include:
1. Name the topic of your learning: Customer Service
2.Describe how you gained your learning:
How did you gain knowledge of this particular topic (e.g., on-the-job experience, job-related training*, self-study, non-credit course, etc.)?
Over what period of time did this learning take place?
In what ways have other people been part of your learning in this area?
Example:
Over the four-year span of working in the store, I was able to work with one of the store managers to understand and develop my own ideas for my department. I was able to hold full control; with approval of upper management, to utilize extrinsic motivators/rewards like providing employees with “Path to Excellence Points” that can be converted into cash for gifts; and time off on weekends etc.
Through my responsibilities in HR, it allowed me to see that each employee situation/need is different and opened my eyes to see that there are other perspectives or ways of thinking that are other than my own.
3.Describe your learning.
What has interested you in learning about this topic?
What ideas do you keep coming back to when you think about this topic?
When you think about what you do in a typical workday, if you gained your learning through work, what knowledge and skills do those daily activities require?
If you were to write a book about this topic, what would your chapter headings be?
4.Analyze a specific challenge & solution.
Describe a specific problem or challenge that you encountered related to your topic of learning.
Explain how you approached this problem.
Explain why you approached it this way.
What would you do differently if faced again with this problem or challenge?
5.Identify learning from challenges.
For your learning area overall, what topics were challenging for you to learn?
What procedures did you develop or use to overcome these challenges?
What have you learned from these challenges?
Example:
During these challenges, I was able to demonstrate strategies to engage my team to solve individual issues by using a mixture of various applications that overall, helped the success of the department. During my time as the department supervisor, we landed in the top 50 of the company and top 10 of the district.
6.Link your learning.
In what ways does your knowledge in this field relate to other knowledge you already had?
Example:
My knowledge can translate to all other areas of business as it helps each person in their own way. It forces me to be creative in training tactics and find creative solutions since each employee is different. It allows me to be mindful that each decision is situational.
7.Place your learning in a broader context.
What informal, general rules have you developed for yourself as a practitioner in this field?
More globally, what does a professional in this field need to know?
If you were to teach others about this area, what topics would you teach?
Example:
My knowledge can translate to all other areas of business as it helps each person in their own way. It forces me to be creative in training tactics and find creative solutions since each employee is different. It allows me to be mindful that each decision is situational.