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Pages:
1 page/≈275 words
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2 Sources
Style:
APA
Subject:
Literature & Language
Type:
Essay
Language:
English (U.S.)
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MS Word
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Topic:

At Your Service: Themes Emerging From the Chapters in Wharton

Essay Instructions:

What themes emerge from the chapters read in Wharton? Can you describe how service workers also do emotion work? Can you describe the social interaction that takes place between the worker and the consumer? 
How do your experiences with services compare to the readings in Wharton? In the world of service, argue who wins - the employer, worker or customer and why? Discuss the different standards outlined in the text.
•Read Wharton Chapter 6, 12 & 16
https://read(dot)amazon(dot)com/

Essay Sample Content Preview:

AT YOUR SERVICE
Name:
Institutional Affiliation:
Themes Emerging From the Chapters in Wharton
Wharton’s book gives an analogy that provides an overview on the contemporary theories and research required in understanding the sociology of organizations. The two primary themes that emerge in this book and that stand distinctive include emphasis on the sociological content that reflects on the multidisciplinary breaths of an organization (Amy, 2015). According to Wharton, this analogy emphasizes on a selective sociological contents that are aimed at creating an understanding on the readers on the sociological elements of an organization.
Secondly, the author emphasizes on the contemporary theories and research on organizations, grounded on modern classics that reveal the manner in which organizations sociology highly contributes to the understanding of economic and social issues that include globalization, diversity and the environment (Amy, 2015).
Service Workers and Emotional Work
According to the material, the effects of social context on McDonald are on the workers job satisfaction. Drawing from the organization, satisfying social relations within the workplace results in demographic sources, an aspect that is depicted in the manner in which the workers are satisfied in homogenous work units (Amy, 2015). This is evident in the organizations departments that are subjected on race and sex het...
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