Quality Management and Accountability ..SLP...Mod 3

THIS WILL BE A FOLLOW UP FROM THE OTHER 2 PAPERS...WHICH I WILL ATTACH SO THAT THEY ALL COINCIDE AND FLOW SMOOTHLY...DIRECTIONS AND QUESTIONS THAT MUST BE ANSWERED ARE BELOW: SLP: Final Part This is the final aspect of applying information that you gained in your interview of a healthcare manager. Please answer the following questions: 1. Describe the program's quality improvement model. 2. Discuss with your interviewee procedures used to address quality assurance in the healthcare program. 3. Discuss what issues have impacted quality of services (e.g. economics, human error, technology, etc.) 4. Determine how accountability for quality assurance services is assessed. 5. What measures are in place to ensure that quality services are provided by employees of the program? You may also want to include other themes that were presented in this module related to quality assurance and accountability. Please summarize how conducting this interview helped you understand the role of the healthcare manager in being responsible for the delivery of effective and efficient healthcare services. Expectations The intent of the SLP is for you to apply the theoretical and general aspects covered in the module, to real-life and practical cases. The SLP will have specific questions you will need to address, using information from literature and/or your own personal experience The page length for this assignment in 3-5 pages. Please do not exceed required length. Please be sure to provide at least 3 citations of sources consulted in preparing your paper in the body of the actual document itself (i.e., in addition to furnishing a reference list). Remember, any statement that you make that is not common knowledge or that originates from your synthesis or interpretation of materials you have read must have a citation associated with it. For guidelines on in-text citations, visit the following web site: http://owl(dot)english(dot)purdue(dot)edu/handouts/research/r_apa.html Required Readings: Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2. Retrieved from Proquest on 04/28/2012. James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191. Retrieved from Proquest on 04/28/2012. Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures -- Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8. Retrieved from Proquest on 04/28/2012. Larson, J. S. & Muller, A. (2002). Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg: Winter 2002/2003. Vol. 25, Iss. 3/4; p. 261. Retrieved from Proquest on 04/28/2012. Miller, N. (2000). Seeking accountability. Nursing Economics; Pitman; Mar/Apr 2000; Retrieved from Proquest on 04/28/2012. Nat Natarajan, R. (2006). Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford: 2006. Vol. 18, Iss. 6; p. 572. Retrieved from Proquest on 04/28/2012. Robinson, P. (2004). Master the steps to performance improvement. Nursing Management.Chicago: May 2004. Vol. 35, Iss. 5; Retrieved from Proquest on 04/28/2012. Scott, G. (2001). Accountability for service excellence. Journal of Healthcare Management; Chicago; May/Jun 2001; Retrieved from Proquest on 04/28/2012. Weeks, Brenda, Helms, Marilyn M, & Ettkin, Lawrence P. (1995). A physical examination of health care\'s readiness for a total quality management program: A case study. Hospital Materiel Management Quarterly, 17(2), 68. Retrieved from Proquest on 04/28/2012. Optional Readings: Griffith, J. R., White, K. R., & Bernd, D. L. (2005). The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3; Retrieved from Proquest on 04/28/2012.