Interview: Areas for Improvement

Mini Assignment
Name
Institution
Mini Assignment
For any given business, communication is a very important process. Usually, information has to be passed from one individual to the other in order for necessary action to be taken and that would help the organization meet its goals. In this regard, a good communication system needs to be able to unify the employees and their employers through a convenient communication channel. The choice of the channel can also affect the process of communication. With this in mind, the company CP Office Solution Inc. has two major areas in its communication system where significant improvements could be achieved to the benefit of the business organization. Significant improvement can be achieved in the use of phones and emails as the main means of communication since these two contribute to the company’s non-unified communication.
The CP Office Solutions company could improve on its use of phones as a communication means. According to Pearson (2019), even though cell phones make it easier for people to receive important calls anywhere, these devices are also associated with disrupting the flow of work and encouraging the wastage of time. Notably, employees tend to use their cell phones to receive calls that are related to work or on personal issues. Either way, using the phone in the workplace will lead to a disruption in the flow of work since the employer will assume that the employees are readily available for any calls. Using phones will mean that employees will waste much time receiving and making calls instead of focusing on productivity and meeting the set deadlines. In addition, using phones in the workplace may often tempt the employees to spend some considerable minutes checking up .personal stuff on the internet especially those that they cannot search using the company computers. When this happens, a lot of company time is wasted hence affecting the overall performance and productivity of the company. Some employees may also take advantage of the available phones to harass their colleagues with inappropriate content through texts, or instant messages. Concerning this issue, Stotler (2017) suggests that setting up a call monitoring system would help the company limit the use of phones for personal issues and only look out for the very important calls and texts that directly affect the business. Instead of using phones as one of the main means of communication, the CP Office Solutions company can alternatively opt to use the Unified Messaging feature that allows employees to access the same information from a single portal.
The company’s use of emails as one of the main communication means is another area where significant improvement could be achieved. Inarguably, emails work best in situations that are less urgent and immediate feedback is not needed (Kokemuller 2019). This fact implies that m...