Training and Development at Wits Waters Coffee Restaurant

Training and Development at Wits Waters Coffee RestaurantNameInstitutional AffiliationDate
Introduction
Wits Waters Coffee House is a full-time operational restaurant that is located along Hurlington Street. The restaurant is located on a very busy street that has so many residents. Wits Waters Coffee House features a full menu of African, American and French cooked food at a moderate price. The restaurant has various sections inside that offer various services to the residents. In the restaurant, there is a coffee shop and a modern bar and also space for live performances of any other event that one may wish to carry out in the restaurant. Wits Waters Coffee House has a bakery, and a fast foods section in the side for the customers who may travel or go somewhere and they may not be having time to sit and enjoy our delicious menu. The restaurant has various rooms in that can act as a resting place for the visitors.
Key Elements of Training and Development To Improve Performance of Wits Waters Coffee House
Training is the process of making people acquire certain skills so that they can be able to perform their job in a better way. As a business organization, it is essential to make sure that your employees are trained from time to time so that they can become acquainted with the new techniques that are necessary CITATION All15 \l 1033 (Allison, 2015). Besides at Wits Waters Coffee House, training of the staff will enable the employees to be familiar with the new technological advances that have taken place in the food industry. It will also help Wits Waters Coffee House to achieve its objectives.
As a business consultant of Wits Waters Coffee House, I recommend the following elements of training and development that are geared towards improving the performance of the restaurant.
1 Ensuring that there is complete orientation and making sure staff are aware of Wits Waters Coffee House Policies and Procedures.
Having stayed at Wits Waters Coffee House for a period, I have realized that some of the members of the staff do not know the necessary procedure even though they have worked in the organization for a long period. The failure of the members of the staff implies that there is lack of regular training at the restaurant. Other staff asks the customer to pay before they have eaten which I consider disrespectful.
Besides, I have observed that there are customers who come with food from outside and they are allowed to get in with contrary to the policies of the restaurant. I will hold a meeting with the staff and remind them of the policies about our restaurant. In will also issue a fine for any of the staff who will be found violating the policies.
2 Welcoming and Greeting Guests at Wits Waters Coffee House
The members of staff are not well versed on the techniques of greeting guests at our restaurant. A guest should not just come and sit while one of the staff is looking at them. I will train my members and inform them that immediately a guest arrives, there should be a member of the staff to approach them and inquire how they are doing. By inquiring how they are doing, that would imply that we are always focused on making sure that besides the services that we provide, each of the guests feels relaxed.
It...