13 pages/≈3575 words
USAA Technology Innovative at Its Best (Coursework Sample)
Comprehensive Strategic Plan is to be created based on an already established business (USAA is the company to use)to complete a written plan that will suggest a practical Strategic Direction for the company. The Plan will have 7 sections. The 6 sections will reflect each of the 6 TCOs plus a bibliography. Each section will be 2 - 3 pages in standard business proposal format. Section 1 - Strategy TCO F - Given an organizational and industry context, identify and suggest a deployment strategy that will facilitate the success of a technologically driven organization. This is the most important part of the project, because it sets the direction for all other sections. In this section, you establish the strategy for an organization. Often people refer to this component as the \"Vision\" or \"Mission\" of a company, but it is not. The Vision for a company could be that you want to be a market leader. However, the technology strategy tells everyone how you will achieve that market leadership. The technology strategy tells the various stakeholders - employees, customers, community, and stockholders - what you are going to do to achieve that market leadership. This strategy should be very clear and easy to understand so that everyone will be \"on the same page\" when it comes to working together toward that goal. In this section, you should describe what \"SHOULD\" be the strategy of a technologically driven company. You should focus specifically on the technology strategy. You should think about all the things we learned in the class that will determine a strategy that will help the company succeed. Remember that you can use either an existing company or a fictitious company. If you choose to use an existing company, you can visit their web site to see if their strategy is listed. Or you can do a web search on their technology strategy to see if anyone has written any stories about their strategy. For a fictitious company, you should make up a technology strategy that fits that type of company. Examples of a Technology Strategy: Verizon Wireless - Have the best network of all wireless carriers Honda - Build the best engines Keller - Deploy the best Internet based on-line and blended education technology, not build it, not own it, but use a 3rd party to provide it Intel - Have the fastest and most powerful CPUs The key is to be able to describe the strategy in a 1 or 2 sentence summary and in detail as well. The description should start or end with the simple sentence statement of the technology strategy. However, there must be sufficient detail to explain why that is the right strategy. Section 2 - Core Competencies TCO C - Given an organizational and industry context, identify the core technological competencies of the organization. Like all subsequent sections of the project, this section is based on the Strategy Section. Example: Verizon Wireless Strategy is the having the best Network. Thus, the core competencies will be built around the network. Things like RF Engineers and wireless security experts would be detailed Intel\'s strategy is to build the fastest most powerful CPUs. Thus their core competencies will be built around CPU engineering Keller\'s strategy is to deploy the best on-line education technology. Thus their core competencies would be things like educational technology evaluation and on-line education curriculum development The best way to do this section is to apply the three tests of a core competency (page 123) to the strategy that you detailed in the Strategy Section. Section 3 Industry Dynamics TCO A - Given a company situation be able to describe the industry dynamics of technological innovation. Here you should take the strategy identified in Section 1 and describe in detail why that is the right strategy based on what is occurring in the industry. Provide as much detail as possible as to the industry trends and why you think those trends are important. Section 4 - Technology Sourcing and Internal Innovation TCO D - Given an organizational context, develop a plan to increase the innovative capabilities of the organization both through collaboration strategies and internal innovation. Here you would offer ideas as to what is the best way to \"Source\" the technology that supports the strategy. A complete discussion about how best to manage the innovative capabilities of the company being described is required. Section 5 - Product Development Strategy TCO E - Given information about a company\'s industry, and organization, formulate a technological innovation strategy through its new product development strategy. Product Development is very important to an organization. This section will describe how the company will structure its product development. Obviously, the kind of structure will be determined directly by the technology strategy stated in Section 1. Section 6 Strategy to protect innovations TCO B - Given a company situation be able to determine whether and how to protect its technological innovations. Using the things learned in the class, describe how you would use patents, trade secrets, copyrights, etc. to protect the Intellectual Property (IP) required to support the strategy. To include a conclusion The following book will be one of the reference for this project: Strategic Management of Technological Innovation 3rd Edition by Melissa A. Schilling © 2010 McGraw-Hill Irwin source..
USAA TECHNOLOGY INNOVATIVE AT ITS BEST
The United Services Automobile Association is a major company that provides financial services mainly to current and serving members of the military and their families. This company was founded by a group of army officers in 1922 with the main aim of insuring their personal vehicles, and has thus so far grown to provide other services. The main areas of business include: auto insurance, property insurance, life insurance, investments, banking services, financial planning and advice. The company has its headquarters in San Antonio, Texas with other regional offices throughout the United States and Europe.
The technology strategy adopted by USAA is to automate the insurance environment, automated insurance environment (AIE). The company has therefore invested quite heavily in automating insurance policy writing, claims, member inquiries, billing and other services. The company therefore built a computerized database to achieve this strategy (USAA Website).
The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community (USAA Company History, 2004))
Five Key Elements of USAA Deployment
The company provides real time product and service feedback by use of social media sites (Strothkamp, 2010). This is achieved by giving product managers direct access to members` questions, requests and comments. The process is achieved by following certain criteria adopted by the company (Strothkamp, 2010).
* Licensing and Compatibility
First, USAA ensures that the reviews are from actual members by requiring that all reviewers are registered with the website. This is to guarantee authenticity and hence credibility and usefulness of this information is enhanced. Secondly, the USAA has automated filters that are run on these reviews for obvious issues. The reviews are then categorized so as to ensure that those that require follow up are tagged. Finally, those reviews that require customer notification are marked and the customers are contacted on that issue.
Promotions are placed in member newsletters that highlight new services so as to carry out marketing that encourages member participation. The company also encouraged member participation by providing reviews. Online marketing effectiveness is enhanced through the use of authentic voice. The company uses member ratings and reviews to ensure that the online marketing effectiveness is enhanced (Schilling, 2010). The shoppers are therefore able to see the various products and their ratings.
The company has ensured that its rates and cheap and affordable. This is because the company uses true reports and posts them on their website thus customers can get the right prices at a glance. For instance, USAA uses new car pricing reports from leading car pricing websites and thus giving shoppers direct access to prices others pay for in those areas where the data is available (Strothkamp, 2010).
Most of the products and services provided by the company are distributed to cater for the needs of the customers. They are diversified so that all individuals can get what suits their needs. In addition, the company has other regional offices that enable facilitate the operations of the company. In addition, the customer care representatives are distributed across all these sectors so that the customers get the required information from the right specialists.
USAA organizational and industry core technological competencies
USAA conducts ...
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