Module 3 Software: Case Background and Organizational Environment

Case Software
Name
Institution
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Case Background and Organizational Environment
The veteran health administration is known as an effective health care facility that renders cost efficient and quality health care results. Even though VHA is faced with similar problems as other health care organizations, it differs from these organizations because of its uniqueness regarding the health care needs it meets in the population of veterans. It is one of the biggest integrated health care organizations in the US (Broderick, 2013). Consequently, its key and specialty care services serve approximately 6 million veterans with an annual budget of over $50 billion. VHA successful transformation has been attributed to some elements such as a strategic vision, leadership support, highly trained personnel and IT infrastructure (Kehle et al., 2011). Examples of significant improvement goals at VHA include a reduction of hospital admissions, advanced patients satisfaction and fewer bed days of care.
Case Situation and Structure of the Organization
VHA has been able to respond to the serious needs of its veterans patients and also managed to diminish their utilization of institutional care through the care coordination/health telepath (CCTH) program (Lindeman, 2010). The program employs remote monitoring devices in the home of the veterans to communicate the status of health and convey biometric information that is tracked remotely by the individuals coordinating health care. The program has shown positive effects and resulted in greater levels of patients’ satisfaction. For instance, at the end of the fiscal year 2010, it was depicted that the levels of patient satisfaction improved to 85% due to the CCTH program. Also, the program led to the lessening of care bed days by more than 40% (Broderick, 2013). Apart from the telepath technology, the organization also uses health informatics and ailment management technologies to enhance the provision of services remotely and increase accessibility to well-timed care for clients (Darkins et al., 2008). Consequently, the quality of health care the patients receive has been enhanced
Main problems and Issues in the Case
VHA is widely known for its concentration on IT, quality care services, and the provision of services remotely. Despite its achievements, the organization is also facing goal- driven challenges. An example of one of the goal-driven challenges includes lack of coordination of their care. The lack of coordination of care is as a result of many veterans depending on providers rather than services of VHA (Kehle et al., 2011). Adapting to the continuous technological change has also been a problem for the organization. Some issues such as professional. Regulatory, technological apply to how the emerging technologies will be implemented (Broderick, 2013). Consequently, adapting to these emerging technologies becomes a problem because the organization will have to adhere to all the issues. Despite the challenges, the organization feels that it must adopt these technologies so that it can transform itself into a 21-century organization and avoid the possibility of lagging behind. Lack of consistency of the care the veterans receive throughout the VHA system has also been...