Selecting Patient Escorts

Selecting Patient Escorts
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Selecting Patient Escorts
An organization such as City Hospital faces critical challenges when managing employees. employees may become a threat to hospital images and reputations and as well as a severe good relationship between the organizations and its clientele. A case of City Hospital involves the employee patent escorts who have been accused of being rude to the patients. critical concerns are raised regarding the selection process. Are there alternative strategies that the human resource department can adopt to select patient escort candidates who are committed to meeting the obligations of carrying out their responsibilities without being rude to the patient, but maintain calmness and kindness to patients?
The shortcoming or gaps are found in the selection process. The procedures used to select and recruit patient escorts at the city hospital have inherent gaps that paves way for the picking of non-suitable candidates. There is not much screening of candidates since the work is considered straightforward because it does not require technical skills, few aspects regarding the suitability of the candidates are assessed such as the ability to carry out such functions which are undertaken by health assessment, besides asking the potential escorts about salary, experience, and qualifications. Critical issues surrounding candidates’ suitability such as interest and ability to work under stress, be critical thinking, and understanding, are lacking.
There is a need to refocus on the selection process. Suitable candidates for patient escorts should be selected through series of steps including pre-screening of their ability to withstand stress and pressure from patients, interests, and hobbies, which can at least provide an overall view on their ability to meet core respon...