How Technology Supports Knowledge Sharing Practices Among SMEs

HOW TECHNOLOGY SUPPORTS KNWOLEDGE SHARING PRACTICES AMONG SMES
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Chapter One
Introduction
Background of the Study
As a key enabling ingredient, knowledge management is pivotal in enabling businesses to compete from a global perspective. Syed (2014) argues that numerous industrialized nations such as United Kingdom and United States have progressed into ‘knowledge societies’ hugely attributed as result of knowledge management. Concerning these developed nations; knowledge is primarily viewed as key factor in growing the economy. Organizations should therefore try as much as possible to make sure that their business practices are aligned with knowledge management for better results. In a sharp contrast, however, (Economics Intelligence Unit. 2007) reported that there is a tendency of costs related to knowledge management practices being high as compared to the accrued benefits. In most organization as per the aforementioned statement, knowledge management is usually under-utilized. Syed (2014) continues to state that as a principle, knowledge management entails a variety of key practices. Information technology (IT) is one of the key aspect to which knowledge management is related. Among other practices under the scope of knowledge management, include practices of human resource (HR), communities of practice (CoP) and organizational culture and structure (OCS)
Literature Review
As a practice under knowledge management, Information Communication and Technology (ICT) is proving to be a critical aspect when it comes to running of businesses. A majority of Small Medium Enterprises (SMEs) therefore, are adopting diverse technologies to suit their business operations. In addition, ICT is currently being employed by businesses in an attempt to outdo competitors and establish businesses’ position in the market. In the present economy globally, businesses should aim at identifying a significant resource, which consequently creates a competitive advantage. For this reason for identifying a key resource, Infor...