Total Quality Management at U.S. Postal Service (USPS) (Term Paper Sample)
For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcareï¿½s Horizon article found through:
Please create a critical analysis through answering the following:
The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,
Knowledge of Total Quality Management marketing that focuses on meeting customersï¿½ needs and practices to help build a customer-focused culture.
Evaluate techniques to enhance design of work processes, process control, and process improvement,
Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the companyï¿½s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.
Writing the Final Paper
The Final Paper:
Submit the assignment as an MS Word document.
Must be 2,400 ï¿½ 3,500 words (excluding title page and references page) in length, double-spaced and formatted according to APA style. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:
Total Quality Management at USPS
The aim of any established organization is to generate profits. Generation of profits means that the entire system is working in synergy, in such a way that there is little friction at all between its functional parts. For an organization to function this way, it means that there is synergy, in such a way that the employees are satisfied with their working conditions and the company policies are followed to the later. When the employees have an improved life at the workplace, the whole feeling trickles down to the customers and they automatically become satisfied by the quality of the services. It is all more like a chain reaction where one process is the cause for the other.
However, the opposite can be the case. The organization can fail to perform and start making losses or generally start regressing. This can be due to poor policies, or lack of strict implementation of these policies, poor business strategies and organizational culture, which might lead to low levels of employee motivation as a result of a poor working environment.
Quality and the overall organizational performance, are two parameters that are largely determined by the client. The customers are the ones to judge whether an organization’s operations are on point, or need improvement. The United States Postal Service operates the leading message and letter delivery system in the country. Being a big organization, it needs to employ sound strategies to ensure that it doesn’t get run over by the emergent and recurring challenges facing it on a regular basis.
The six sigma philosophy is a method that is utilized by businesses to enhance the potential of their business operations and ideas. It has a number of building blocks, such as the use of teams that understand and execute their roles well, embracement of a statistical approaching in management by training members of staff on the importance of statistical thinking and creation of a friendly environment to incubate the DMAIC approach. The DMAIC approach simply means the employment of define, measure, analyze, improve, and control strategy in the business. There is every need for the utilization of the quality management processes, to parameterize its operations. Going through the various aspects revolving around the operating of the organization is appropriate as one consequently understands the concepts of total quality management and six sigma philosophy necessary to employ for its general improvement.
The organization faces a number of dilemmas that tend to derail its business operations. One such example is how it manages its human resource. Over the years, the organization experienced a high annual employee turnover. In other terms, the company has over time experienced a high annual employ turnover, due to what the employees claim to be lack of recognition and accommodation of their efforts and ideas respectively. This makes them lose motivation and hence leave for better offers elsewhere.
It is always a serious threat to any organization’s chance for progress, when it regularly loses its employees. This is because, loss of staff means loss of skilled labor. These are individuals who have the technical know-how to spur progress and productivity in the company. The organization thereby stands to lose talented workforce to other companies, members of staff who would initiate innovation and evolution of the organization’s business operations. The result is stagnation. Restructuring of its human resource is supposed to come first among the most appropriate solutions to this challenge (Berman, 2012).
Restructuring usually entails offering a hand to other members of staff, from a professional point of view. It entails moving personnel from one department or role to ano...
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