Total Quality Management at U.S. Postal Service (USPS)

Total Quality Management at USPS
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The aim of any established organization is to generate profits. Generation of profits means that the entire system is working in synergy, in such a way that there is little friction at all between its functional parts. For an organization to function this way, it means that there is synergy, in such a way that the employees are satisfied with their working conditions and the company policies are followed to the later. When the employees have an improved life at the workplace, the whole feeling trickles down to the customers and they automatically become satisfied by the quality of the services. It is all more like a chain reaction where one process is the cause for the other.
However, the opposite can be the case. The organization can fail to perform and start making losses or generally start regressing. This can be due to poor policies, or lack of strict implementation of these policies, poor business strategies and organizational culture, which might lead to low levels of employee motivation as a result of a poor working environment.
Quality and the overall organizational performance, are two parameters that are largely determined by the client. The customers are the ones to judge whether an organization’s operations are on point, or need improvement. The United States Postal Service operates the leading message and letter delivery system in the country. Being a big organization, it needs to employ sound strategies to ensure that it doesn’t get run over by the emergent and recurring challenges facing it on a regular basis.
The six sigma philosophy is a method that is utilized by businesses to enhance the potential of their business operations and ideas. It has a number of building blocks, such as the use of teams that understand and execute their roles well, embracement of a statistical approaching in management by training members of staff on the importance of statistical thinking and creation of a friendly environment to incubate the DMAIC approach. The DMAIC approach simply means the employment of define, measure, analyze, improve, and control strategy in the business. There is every need for the utilization of the quality management processes, to parameterize its operations. Going through the various aspects revolving around the operating of the organization is appropriate as one consequently understands the concepts of total quality management and six sigma philosophy necessary to employ for its general improvement.
The organization faces a number of dilemmas that tend to derail its business operations. One such example is how it manages its human resource. Over the years, the organization experienced a high annual employee turnover. In other terms, the company has over time experienced a high annual employ turnover, due to what the employees claim to be lack of recognition and accommodation of their efforts and ideas respectively. This makes them lose motivation and hence leave for better offers elsewhere.
It is always a serious threat to any organization’s chance for progress, when it regularly loses its employees. This is because, loss of staff means loss of skilled labor. These are individuals who ...