Creating Training Tools: Analyzing Different Strengths (Term Paper Sample)
Assignment 3: Creating Training Tools
Due Week 9 and worth 200 points
Imagine your manager has requested that everyone in the company take the StrengthsFinder test. Now, your manager has asked you to put together a training tool on how to best coach and develop employees in the decision making process who have varied strengths.
Write a three to five (3-5) page document for your manager in which you:
1.Describe a decision-making process for employees with two different strengths. Determine how the process might be approached differently for each employee to produce the best results. Use scenarios to convey your idea.
2.Explain how a manager could develop employees with different strengths. Use scenarios to convey your idea.
3.Format your assignment according to the following formatting requirements:
a.Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
b.Include a cover page containing the title of the assignment, the student
Creating Training Tools
Creating Training Tools
The Clifton StrengthFinder is a test that evaluates a person’s individuality behavior to better determine their traits. The test is crucial as it helps an individual to examine who they really are and what they could develop into. The test is important in organizations as people have varying strengths and weaknesses and as such it is important to develop training tools that take into consideration the various strengths and weaknesses. The test helps individuals to notice areas where they have the best capability for developing strength.
Purpose of Training Program
The training program will be a three day customer service training course that will give the trainees a chance to build a skilled and reliable technique when communicating with clients in a call center. The training will offer the trainees the necessary skills on how to deal with customers and take care of inquiries in an effective and efficient way. In addition to this, trainees will learn how to communicate efficiently with client and probe and respond fully to customer questions. The training is meant to deal with the current scenario where the company has been losing money due to low levels of customer satisfaction and profitability shortfalls.
Analyzing Different Strengths
If an individual has been deliberative as a strength, there is need to evaluate all the available options before attaining the definitive conclusion. Realizing the different results and reducing any potential threats are the foundations that build up a person’s decision-making strategy. For these individuals, their strength lies in having the capability to reduce ...
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