Requirements Specification. Hooli Help System Requirements
Hooli, an international corporation headquartered in the Silicon Valley, wishes to develop their own customer support system, Hooli Help. Hooli Help connects Hooli’s customers to support agents either via phone, chat, or email. As Hooli is a global company, they want to provide great customer service in all time zones and in different languages.
The purpose of this assignment is to learn how to write a fairly complete and precise requirements specification, which is a critical step in developing a large software system. Completing this assignment will give you experience in one of the most interesting and difficult software engineering tasks.
This assignment is to write a software requirements document for the Hooli Help system. The details of the requirements should be elicited by client interviews with your TA during lecture (see Course Schedule). A TA will act as customer. Your document should be based solely on the information discussed in these interviews. Do not add any requirements other than what was discussed in these interviews.
The deliverable is an electronic PDF copy due via Gradescope by the due date. The following late policy applies: Assignments turned in within 24 hours after the deadline will receive a 50% penalty. No assignments will be accepted after that.
provide a template Word document with which you should start Your requirements specification should contain all of the sections contained in this template.
Hooli Help System Requirements
Student’s Name
Institutional Affiliation
Hooli Help System Requirements
Introduction
Hooli Help is a web-based customer support application by Hooli Corporation headquartered in Silicon Valley, California. The system will be designed to connect Hooli’s customers to support agents either through email, chat, or phone. Since Hooli is a global corporation, the system will enable clients from different parts of the world to get appropriate assistance regardless of their language differences. Notably, Hooli Corporation understands the significance of being there for its customers when they need help. For this reason, Hooli Help will ensure that clients get the most appropriate help immediately they need it. Hooli’s customers will have access to an accurate, reliable, user-friendly, and available system where their issues will be solved. With just a few clicks or touch of a button, customers will be connected to Hooli support agents.
Table of ContentsOverview/Executive SummaryHooli Help objectives, solution to issues, and functionality.BackgroundProblem motivation, key definitions, and potential impact.Environmental Constraints/Application ContextWhat Hooli Help will interact with and the operating environment.Functional Requirements and Critical Use Cases (Feature inventory and details)It comprises the specific user’s roles and respective functionalities. Moreover, it gives a detailed description of each goal and functionality.Software Qualities and Non-Functional Requirements.It depicts the ideal system qualities and their constraints within Hooli Help.Other RequirementsIt shows other system requirements and pertinent data.Assumptions/RisksIt depicts the assumptions of running the system and the associated risks.Priorities/Implementation PhasesIt portrays how Hooli Help will be implemented.Go to Market PlanIt shows how the system will be deployed, appropriate marketing channeles, and benefits of Hooli Help to users.PrivacyIt shows how the system will facilitate customer data protection.Open IssuesIt lists the controversial, dependent, or unresolved issues.Future Directions and the Expected ChangeIt outlines things that should be done in the future to upgrade the system or optimize its usability.
Overview/Executive Summary
Hooli Help is a customer support system that will allow users to get appropriate assistance regardless of their geographic location or time zone. The system will encompass an Android app, an iPhone app, and a website designed to enable clients to feel at the right place. In the digital era, any company that does not assist its customers, when they encounter issues emanating from its products or services, is planning to fail. Hooli Help will have a user-friendly interface that will allow clients to navigate various features and functionalities with ease.
Hooli customers will no longer have to take an extended period before they get appropriate help when they encounter problems with the company’s products. In most cases, clients start searching for substitute products or services from competitors when they cannot get assistance from the service provider. On that note, Hooli Corporation does not...
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