Quality Management Tools and Techniques in Emirates Airlines

Quality Management Tools and Techniques in Emirates Airlines
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Table of Contents
 TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc419753285"
1.0 Introduction  PAGEREF _Toc419753285 \h
3
 HYPERLINK \l "_Toc419753286"
2.0 Company profile  PAGEREF _Toc419753286 \h
3
 HYPERLINK \l "_Toc419753287"
3.0 Quality Management Tools and Techniques  PAGEREF _Toc419753287 \h
4
 HYPERLINK \l "_Toc419753288"
4.0 Quality Management Tools and Techniques used at Emirates Airlines  PAGEREF _Toc419753288 \h
5
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4.1 Check Sheet  PAGEREF _Toc419753289 \h
5
 HYPERLINK \l "_Toc419753290"
4.2 Histogram of lost baggage  PAGEREF _Toc419753290 \h
5
 HYPERLINK \l "_Toc419753291"
4.3 Cause-and-Effect diagram for flight departure delay (fishbone chart)  PAGEREF _Toc419753291 \h
6
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4.4 Pareto Chart of flight departure delay causes  PAGEREF _Toc419753292 \h
6
 HYPERLINK \l "_Toc419753293"
4.5 Flow chart  PAGEREF _Toc419753293 \h
7
 HYPERLINK \l "_Toc419753294"
4.6 Scatter diagram  PAGEREF _Toc419753294 \h
7
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5.0 Benefits of implementing QT&T in Emirates Airlines  PAGEREF _Toc419753295 \h
8
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6.0 Challenges of implementing QT&T in Emirates Airlines  PAGEREF _Toc419753296 \h
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7.0 Recommendations and conclusion  PAGEREF _Toc419753297 \h
11
 HYPERLINK \l "_Toc419753298"
8.0 References  PAGEREF _Toc419753298 \h
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Quality Management Tools and Techniques in Emirates Airlines
1.0 Introduction
The idea of quality management is applicable to all types and sizes of organizations. It is actually as relevant in food services or manufacturing as it is in the airline industry. In essence, quality management is focused on guiding the corporate organization toward improved performance (Salmador, Bueno & Maranhao 2010). In this paper, the quality management tools and techniques (QT&T) that Emirates Airlines uses are discussed exhaustively. The benefits of implementing QT&T in Emirates are also discussed along with the challenges of implementing it in this world renowned airline.
2.0 Company profile
On October 25th 1985, Emirates Airlines flew its maiden flights out of the city of Dubai with only 2 airplanes – an Airbus 300B4 and a leased Boeing 737. Then as today, the goal of Emirates Airlines was not quantity but quality (Emirates 2015). In the years since its inception, this airline has grown into an internationally influential tourism and travel conglomerate renowned globally for its commitment to the highest quality standards in all aspects of its business (Emirates 2015).
A part of the Emirates Group, Emirates Airlines has its hub at the Dubai International Airport and this airline has established a reputation for tourism, travel, and aviation. The government of Dubai owns Emirates Group. Emirates Airlines flies to 6 continents on the planet and has in excess of 140 destinations worldwide with its fleet of over 229 airplanes. It flies in over 79 nations around the world (Emirates 2015). The netwo...