HMO’s Pharmacy Process Of Placing Prescriptions Case (Research Paper Sample)
1.Develop a process map about the prescription filling process for HMO's pharmacy, in which you specify the key problems that the HMO's pharmacy might be experiencing. Next, use the supplier, input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy's business process..
2.Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes. Provide a rationale for your response..
3.Suggest the main tools that you would use and the data that you would collect in order to analyze the business process and correct the problem. Justify your response..
4.Propose one (1) solution to the HMO pharmacy's on-going problem(s) and propose one (1) strategy to measure the aforementioned solution. Provide a rationale for your response..
5.Use at least two (2) quality references. Note: Wikipedia and other Websites do not qualify as academic resources..
According to the HMO's pharmacy process of placing prescriptions. There a number of challenges that come up (Daniels, 2015). The flawed process basically involves going to the doctor with an issue, the doctor writes a shorthand prescription note for them to take to the pharmacy, the patient hands the note to the pharmacist, the clerk misreads the note and stamps, clerk then gives the wrong description to the pharmacist, the pharmacist then reads and dispenses the prescription, then hands the wrong medication to the clerk who then gives the same to the patient, the patient then gets sick from using the wrong medication (Daniels, 2015).
`It is clear that through the chain the supplier feeds in wrong information into the pro
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