The Customer Service Perspective: bus 499 mod 2 slp (bus499mod2slp).

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The Customer Service Perspective
Customer service is defined as the ability of an organization to supply the needs and wants of its customers. This includes the contact between the two parties and the result can either be a negative perception by the customer or a positive perception. These customers can be internal or external and depending with how they are treated the organization adds total value to them as it maximizes its benefits (Customer Service Manager, 2010).
Customer service in my organization will aim at providing clear standards to the customers as much as to the staff on what is expected of them so that the needs of the customers are catered for unbiased. When the standars are clearly set excellent service is achieved and effective communication between the staff and the customers is acquired. The information and feedback from the customers is used to gauge the performance of the organization and improve services, on the other hand increasing the resources required. Once these objectives are met the organization is assured of excellent services of high standard given to its customers thus their delight. There is also maximized satisfaction drawn to the service providers and the recepients from the service quality (West Lancashire BC, 2010).
In an organization customer service plays a major role in portraying the core values, vision and mission of the organization. There is a boundary between hospitality and service excellence in organizations. However, a separation of one concept from the other gives an incomplete equation (Aiello, Severt, Rompf, & Breiter, 2010).
In the organization, the core mission is to make the customers always come back for more services. The right attitude should be relayed to the customers and failure to do so leads to loss of clients, customers or guests. Once the right attitude is transmitted it is important for the service provide to identify the needs of his customers then provide for those needs. When one is fully satisfied that the needs of the customers are fully met it is now time to ensure that they return (Martin, 2000 ).
The perspective of the customer service, if clearly adopted, gives bountiful harvest and that is the vision of every organization. All the service providers in the organization should always bear in mind that the business revolves around the customers. They fall under the command of the customers for the customers define the business. If the customers are extinct so is the business and failure to understand the customers, means failure to understand the business (Martin, 2000 ).
The aim of a business is for the provider to make profits and these are made through a good input and output. When one successfully wins the confidence of his customers there is an increase in the money made besides other benefits like promotion and tips. For greater success, the objectives of the organization should be drawn from the information gotten from customers for a clear focus to be kept and maintained in the business. This can be well achieved through a number of ways like quantitative surveys (Martin, 2000 ).
Quantitative survey is conducted through taking samples and in this case of people and as...