Quality Management Tools & Techniques LLB

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Learner Log Book
Quality Management Tools & Techniques LLB
I. INSTRUCTIONS

The purpose of the Learner's Log Book (LLB) is to document the achievements of the learner in a central repository that will be considered as evidence on the effectiveness of the learning process. It is a 'monitoring tool' that e-tutors use to report on individual learners' progress and it is a way of ensuring that learners:
* Are engaged in their learning process.
* They are experimenting by doing the tasks subscribed to them by the e-tutor.
* Avoid plagiarism because learners have to be engaged on a continuous basis and the informal assessment can therefore be used to ensure consistency with the main formal assessment.
* Provide e-Tutors with the opportunity to get to know the learners evaluate them and mentor them properly.
* There are templates which will reflect whether learners read, whether they understand, whether they assimilate the knowledge, whether they develop enquiry ability, whether they have the potential to conduct critical thinking and whether they can reflect on the knowledge accumulated by relating to real situations.
The onus is mainly on learners to furnish the required information in the templates after each unit based on the Read and Analyze Activity. After filling the information in the template they need to e-mail it back to the e-Tutor.
e-Tutor will then comments on the work done and the involvement that takes place and give overall impressions on the learners at the end of the module.
II. GENERAL INFORMATION

Learner Name:
ID Number:
Course Title:
Article Chosen:
Date of Submission:
Date of Received Feedback: ------------------------------------------------
III. SUMMARY (100-200 words)

Iwaro & Mwasha (2012) investigated the impact that ISO 9001 had on the performance of workmanship. They used workmanship and ISO 9001 Certification as the dependent and independent variables respectively. Their study showed that ISO 9001 certified organizations have better workmanship performance than non-ISO 9001 certified organizations. Iwaro & Mwasha used a correlation model to compare the results. They found out that implementing ISO 9001 certification improves workmanship performance. In conclusion, they found that companies can improve their performance by implementing ISO 9001. ISO 9000 certification improves an organization’s performance, workmanship, and processes because it addresses both external and internal factor that affects the quality in workmanship.
IV. KEY LEARNING POINTS

ISO means International Organization for Standardization. ISO was established in 1947 to promote the establishment of standards, adoption of quality management systems, facilitate international trade, and foster intellectual, technological and economic activities. (Iwaro and Mwasha, 2012: 54). However, it is important to lay down procedures that ensur...