Rewards and Recognition

Rewards and Recognition
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Rewards and Recognition
Why do you want to join the Rewards & Recognition team and what do you hope to take away from it?
I want to join the team because of my passion to be a part of this brilliant team, and use my knowledge and skills that I have gained from years of experience in administrative, planning and execution, communication and customer relations for the team’s best interest and that of company as well. From this team, I hope to benefit by improving on my experience and skills with regard to customer service and Tech support.
What are the 5 key things in our business you think we should focus on each and every day?
Customer experience – Interaction with the customers should be excellent and their concerns be met in a way that leaves them satisfied.
Teamwork – The business should also focus on fostering more cooperation and teamwork amongst employees to help attain the business goals and objectives.
Improvement of employee morale and engagement at every level – This will help in motivating them in their respective roles.
The business should focus everyday on understanding the call centre needs and taking the necessary actions on feedback from users.
Focus everyday on ensuring effective communication by developing content and maintaining the Centre’s VZ website, bulletin boards and merchandising.
Please offer three creative ideas for promoting a new center launch or initiative.
Attending team meetings – There will be socializations in these team meetings from where the new centre launch or initiative will be promoted.
Planning and executing events such as customer service week, center events or town hall meetings from where there will be promotion of the new initiative or center launch.
Collaborating with the Area and Regional Marketing officials and Public Relations officials regarding the promotion of a new center launch or initiative.
Please provide specific examples of your strengths and opportunities in working independently, interpersonal skills, leadership and dependability.
In my experience as a Customer Service Representative at Verizon Wireless, I apply my strength and opportunities of working independently with little or no supervision in my role where I handle the essentials of many devices and take care of the most frequent issues customers face with their phones. In my experience as a Customer Service Specialist (Inbound/Outbound Call Center), I held a cooperative and positive tone with customers and my work mates and this is an example of my strength concerning inter...