Total Quality Management

Total Quality Management
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Introduction
Six Sigma is similar to Total Quality management (TQM) as the approach seeks to assists organizations in accomplishing Total Quality. Both concepts focus on approaches to facilitate continuous quality improvement that is essential to the long-term success of an organization (Tennant, 2001). One of the major differences between TQM and Six Sigma is that Six Sigma is temporary and is meant to improve quality after identifying challenges that inhibit growth. The Six Sigma approach focuses on the changes, focuses on the processes through which the management by first defining, then measuring, analyzing, improving and controlling process performance (Voelkel, 2005). This paper focuses on the Total Quality Management Six Sigma, for fictional failing pizzeria
Customer satisfaction data 
Thank you customers for allowing us to serve you, kindly respond to the following questions.
DetailsAttributeYesNoProductDo you believe that the pizza have consistent quality319To what extent is the range of products good2911The products I purchase are standardized and free from defects355DeliveryIs the delivery on time and speedy2416Staff and serviceAre complaints well resolved 364Does the staff respond to enquiries337PriceAre you satisfied with prices being offered319
QM to identify the largest quality problem 
The largest problem appears to be the delivery time of the pizzas as per the customer specification. The survey showed that there was negative customer feedback on the time taken to deliver pizzas. Even though, the business integrated both delivery and purchase of pizzas at various outlets. Delivery is an option that has the potential to improve the business and attract more customers because of convenience and flexibility of the option. The management has taken note of negative feedback associated with unpunctual deliveries...