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BUSBIS 1640 IT ARCH & PLATFORMS: Public APIs (Other (Not Listed) Sample)

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This is a homework I did the problem 1&4 you can base on the first problem work on it.

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BUSBIS 1640 IT ARCH & PLATFORMS
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BUSBIS 1640 IT ARCH & PLATFORMS

Problem 2: Building Customer Service Using Public APIs (20 points)

First, complete the speech-to-text and natural language understanding lab exercise that you started in class (Google and Watson APIs). Next, evaluate whether these machine learning (ML) and artificial intelligence (AI) technologies are ready for your reference firm to replace human customer service representative for customer service. Discuss the results of your exercise and then suggest whether your reference firm should (or should not) build customer service using these APIs.

Using the Machine learning (ML) and artificial intelligence (AI) to replace human customer service at Letgo is an option that will be explored based on the differences before and after evaluation of the technologies. Not only do the technologies use keywords, there is a focus on meaning and context to provide the best answers possible. While the technologies work better than the earlier generation of chatbots, they are more efficient when there is continuous learning as it is easier to solve problems. Computer learning powered solutions are potentially viable since they can process and interpret messages through natural language processing, while artificial intelligence enhances customer support and improves the efficiency of service delivery.

The results showed that Letgo should use ML and AI technologies to complement the work of customer service representatives. The technologies used analytics techniques to analyze spoken and written messages and acted on insights to make decisions based on the customers

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