BUSBIS 1640 IT ARCH & PLATFORMS: Public APIs

BUSBIS 1640 IT ARCH & PLATFORMS Name Institution Date BUSBIS 1640 IT ARCH & PLATFORMS Problem 2: Building Customer Service Using Public APIs (20 points) First, complete the speech-to-text and natural language understanding lab exercise that you started in class (Google and Watson APIs). Next, evaluate whether these machine learning (ML) and artificial intelligence (AI) technologies are ready for your reference firm to replace human customer service representative for customer service. Discuss the results of your exercise and then suggest whether your reference firm should (or should not) build customer service using these APIs. Using the Machine learning (ML) and artificial intelligence (AI) to replace human customer service at...