Restaurant Service Evaluation

Write a three to four page (typed, double-spaced, 12pt font) paper describing your experience at a restaurant of your choice. Although the paper needs to address all the items below, it should be written in paragraph form, not with numbers or bullet points. 1. Name of restaurant 2. Date and meal period you visited the restaurant 3. Describe the type, style, and theme of the restaurant and service 4. Describe the atmosphere and décor of the restaurant, including items such as floor and wall coverings, type of furniture, table linens and settings, employee uniforms, background music, and any other applicable features of the restaurant. 5. Describe the food and beverage offerings of the restaurant including five to ten specific examples of each. How do the menu items reflect the type, style and theme of the restaurant? How was the food and beverage quality of the items you ordered as compared to the price? 6. Was a reservation required for your visit? If yes, were you seated promptly on arrival? 7. How busy was the restaurant? In what ways did the amount of business affect the flow/sequence of service and your overall dining experience? How long were you wait times for services like being greeted by the server, taking the order, service of food and beverage, and obtaining and paying for the guest check? 8. What were your general impressions of the service? Were employees friendly and attentive, did they have good attitudes; did they use proper body language and eye contact, etc.? 9. Describe the employees' technical competence. Did they take the order and serve and clear properly, did they have proper menu knowledge and use suggestive selling? 10. Describe any problems you had with the service and food and how the problems were handled. 11. Describe any additional characteristics of the restaurant or service that you feel are important to mention. 12. Would you return to this restaurant? Why or why not? Grading Content 50 points maximum Based on how thoroughly and insightfully you answer all questions Organization, spelling, and grammar 15 points maximum 15 pts Perfect paper 14 pts Three to five minor spelling or grammar mistakes 13 pts Five to 10 spelling or grammar mistakes 12 pts 10 to 15 spelling or grammar mistakes 11 pts 15 to 20 spelling or grammar mistakes 10 pts More than 20 spelling or grammar mistakes 5 pts Spelling, grammar and sentence structure are so poor that it is very difficult to understand the writer's main points. In addition, three points will be deducted for improper use of headings, bullet points or numbering, improper spacing or margins, or some improper paragraph structure. Five points will be deducted if paper is one, long, run-on paragraph. Turnit.in.com / References 10 points maximum 10 pts Originality/Similarity score of 5% or less 8 pts Originality/Similarity score of 6 - 10% 6 pts Originality/Similarity score of 11 – 20% 1 pts Originality/Similarity score of 21% or more 0 pts Paper not submitted to turnitin.com