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Knowledge Inc. Apology For Poor Employee Conduct (Essay Sample)


The scenario: Amber, Savannah, and Stephen work for Knowledge, Inc. (a consulting company). While on a conference call with Tim Rice Photography (an established client), the group discusses potential problems with a marketing campaign. Tim Rice, lead photographer and owner of Tim Rice Photography, is insistent the marketing is working and changes are not needed.
Amber reaches over to put Tim on “Mute” but accidently pushes a different button. She immediately says to Savannah and Stephen that the marketing campaign is not working and that “…Tim should stick to taking pretty pictures.”
Tim responds, “You know I can hear you, right?”
The block business letter must adhere to the following requirements:
Address the communication issue from the scenario.
Provide bad news from the company to the recipient.
Concentrate on the facts of the situation and use either the inductive or deductive approach.
Assume your recipient has previously requested a review of the situation via email, letter, or personal meeting with management.
Include the proper introductory elements (sender's address, date, recipient's address). You may create any details necessary in the introductory elements to complete the assignment.
Provide an appropriate and professional greeting / salutation.
Single space paragraphs and double space between paragraphs.
Limit the letter to one page in length.
Clarity / Mechanics:
Focus on clarity, writing mechanics, and professional language/style requirements.
Run spell/grammar check before submitting.
Your assignment must be typed, single-spaced within paragraphs/elements and double spaced between the paragraphs/elements, using Times New Roman font (size 12), with one-inch margins on all sides. Your professor may provide additional instructions.


Knowledge Inc.
Street Address
City, Zip Code
Mr. Tim Rice
Tim Rice Photography
Street Address
City, Zip Code
Dear Mr. Rice
I recently received your letter and I would like to sincerely apologize for the slight delay in my reply. Following this recent letter outlining your discontent with the way in which one of my employees, Amber Smith, conducted herself, I offer my sincerest apologies. Ensuring our clients are well-treated and respected has always been a top priority for our business and this incident does not represent our values as an organization.
As an organization, Knowledge Inc. highly values proper communication between our employees and our

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