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Management
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Case 13: Walt Disney - Creating Happiness through Motivation

Essay Instructions:

responses together. PROJECT #3: Case study analysisEach group shall choose any two of the three posted case studies, and then address all of the questions for those two cases. These case studies are from the end of chapters 12, 13, and 14 in the textbook. On the top of the first page, list names of the members of your group. Be sure to use complete sentences. Use the information from the applicable chapter when answering the questions. I expect that your submissions will be 2 pages or less. Chapter 12 talks about managing groups and teams. Case 12: Putting Peer Pressure to Work at Pret a Manger Chapter 13 deals with motivating employees. Case 13: Creating Happiness Through Motivation at Disney Chapter 14 explains the essentials of controls. Case 14: Trusting Employees to Make Decisions at Microsoft

 

MNGT 3100 Principles of Management Project #3 Fall 2019 This project must be completed by groups of 3-5 students. The benefit of a group project is the discussion between group members, so don’t just divide the questions up and have each member answer a couple questions by themselves. Full credit will be awarded if the project is turned in on time, all questions are answered, and you worked on your responses together. PROJECT #3: Case study analysis Each group shall choose any two of the three posted case studies, and then address all of the questions for those two cases. These case studies are from the end of chapters 12, 13, and 14 in the textbook. On the top of the first page, list names of the members of your group. Be sure to use complete sentences. Use the information from the applicable chapter when answering the questions. I expect that your submissions will be 2 pages or less. Chapter 12 talks about managing groups and teams. Case 12: Putting Peer Pressure to Work at Pret a Manger Chapter 13 deals with motivating employees. Case 13: Creating Happiness Through Motivation at Disney Chapter 14 explains the essentials of controls. Case 14: Trusting Employees to Make Decisions at Microsoft Only one group member should turn in the finished project on Canvas. Deadline for project #3 is 11:00am on Thursday, December 5, 2019.

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Analysis of Cases
Case 13: Walt Disney - Creating Happiness through Motivation
An organization is doing something correctly if both employee and customer are happy. Research shows that there is a strong connection between employee engagement and motivation with customer experience and satisfaction (Cloutier and Pfeiffer 317). Walt Disney believes that the strong bond between workers and customers is crucial for the business growth and it is possible by delivering a positive customer experience by putting the employees first. Employees play a very important role in branding and customer experience as they will help in improving autonomy, skill variety and task identity while delivering the better business outcomes and feedback (Pradhan et al. 53-62).
In the today’s global economy, where the competition increases rapidly to stand apart from the competitors; the biggest opportunity for the organization would be its ability to deliver incomparable customer experience. Employee engagement, customer experience and satisfaction are always a win-win situation as it improves the performance resulting in high motivation which increases the ability and thus creating a better work-environment (Bauer, Erdogan and Short 397-459). There are some strategic reasons that Walt Disney can adopt for creating a positive customer experience through employee engagement. It is possible by aligning individual, team, and organizational goals while giving people a purpose not the rules, putting the spotlight on their people, tapping into their creativity and creating a happy consequence (Smith 19-20). The philosophy of Disney is to ensure that the objectives of the team must be aligned with the organizations by creating incomparable happiness for their guests.
If I was a manager at Walt Disney, I would apply effective ways to create happiness for employees by giving them self-esteem, self-actualization and providing physiological needs while celebrating personal and team achievements, sense of belonging and love, safety and security, courtesy and thanks.
Case 14: Microsoft - Trusting Employees to Make Decisions
In order to overcome the organizational hierarchy, individual empowerment is a good strategy with the imp...
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