Report on Operational Excellence

Name: Professor’s name: Course: Date: Report on Operational Excellence Walmart is one of the leading retail corporation in the world that endeavors to meet customer satisfaction through its founding principle of low pricing for goods and services to its wide customer base. It is a model example for other retail entities in the industry as it manages to maintain its quality product and service delivery while minding its customers’ pockets through low competitive pricing. The management and structural organization of the retail giant coupled with its cultural alignment allows for the continuous improvement of the corporate’s key driving functions towards standardization of processes. Walmart’s low prices on its goods and services are centred on its operational excellence in its supply chain management and integration which cuts cost to the end user while still maintaining quality standards of the process, goods, and its delivery services. Corporate organizations around the world are always in a continuous process of improving all its daily operational activities. Maintaining quality or standardized practices in the production, and delivery, of goods and services, ensures that a corporate company remains steady through its ability to compete in the competitive market world CITATION Mar16 \l 1033 (Martin). Achieving the elevated status of recognition for standardized or quality services increases customer loyalty, retention, and expands the highly demanding customer base. It is indeed necessary for an organization to lay up its business organizational strategy based on the merit of continuous improvement process which embraces long-term success in improving goods, services, and processes. Improvement of quality standards on the outlined parameters demands operations modulus embracing all the principles of operational excellence. Operational excellence is based on far more than the mere utilization of service improvement systems or tools and must be embraced from the top to the bottom ranks of an organizational structure CITATION Mar16 \l 1033 (Martin). It further demands its visualization by the leaders of within an organization who have the responsibility of understanding the importance of process improvement and internalizing the desired outcomes of operational excellence. Once the leadership articulates itself with the operational excellence model and its desired outcome for the corporation it is their mandate to instil the continuous improvement processes to all the stakeholders involved. It is built on cultural stimulation of the entire organization and its alignment to the common goal through a comprehensive understanding of the desired outcomes of the continuous transformation process in correlation to the organization’s goals. Walmart’s supply chain is a representation of a continuous improvement process that is cultured and or integrated into all the stakeholders involved in the production process of its goods and services until it reaches the end-user. Its founding principle is well understood by all the functional groups involved in the retail firm’s supply chain and endeavors to find improvement opportunities to enhance its customer satisfaction and increase profitability while incurring low costs. Hence, Walm...