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Essay Available:
Pages:
1 page/β‰ˆ275 words
Sources:
3 Sources
Style:
MLA
Subject:
Business & Marketing
Type:
Essay
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 4.32
Topic:

Customer Service Policies

Essay Instructions:

You work for a high-end boutique located in the suburbs of an urban city. The boutique sells designer clothes for young contemporary women, 25-40 years old, belonging to high-income group. The boutique has been extremely successful and the owner has decided to open another outlet in the center of the city with the same target market.

 

Until now the boutique has had four employees who have worked with the boutique since it started and who know all the aspects of its workings. The owner would be hiring more staff for the new outlet and you would be managing that outlet. The owner has asked you to document and streamline all the processes and policies, including the customer service polices; so that the new hires can be easily trained on them.

 

Task:

Using your knowledge and experience, draft the customer service policies on the following:

 

1. Return and exchange of clothes

2. Handling customer complaints

3. Creating positive business environment

 

Deliverable:

Use the template provided to draft customer service policies and provide a rationale for each point in the policy. Ensure that the policies are clear, concise, and comprehensive. In addition, ensure that the policies are appropriate for the described target market and are contemporary.

 

Grading Criteria:             

 

Content:

*Used the provided template to create the policies for this boutique.

*Created a clear, concise, and comprehensive policy on the return and exchange of clothes. 

*Created a clear, concise, and comprehensive policy on the handling of customer complaints.              

*Created a clear, concise, and comprehensive policy on creating a positive business environment.     

*Ensured that each policy is appropriate for the described target market and is contemporary.             

*Provided a rationale for each point in the returns and exchanges policy          

 

Format:              

*Used standard rules of English spelling, grammar, punctuation, mechanics, syntax, and sentence construction to communicate ideas and opinions explicitly and clearly in writing.

*Cited sources using the correct MLA format.

Essay Sample Content Preview:
Name
Course
Instructor
Date
Customer service policies
Return and exchange of clothes
If a customer is concerned about the products they have purchased, then they have the opportunity to return the items subject to conditions. The clothes must be returned in the store where they were purchased, within 2 weeks and with the original receipt issued. To compete with other high-end boutiques, customers will be offered in store tailoring with the customer service being. The items should not be washed, worn or without tags. This will be carried out with the customer paying for the costs associated with the refunds. According to Clark (242), such policies are necessary to make it clear what the customers expect so as to avoid confusion and improve quality of services.
Handling customer complaints
The customer complaints will be handled in person by the customer service personnel, and this extends to complaints concerning service. In case the customer gives negative feedback through email and online platforms, this will be handled separately. All the customer complaints will be maintained in a recording system electronically. The rationale for these suggestions is that it will make it easier to follow upon the business improvement and monitor progress, where customer details including contacts and record of date...
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