Communication in health and social care

By using relevant materials from any reliable/authorized source please attempt learning outcome one. Description of problem to be solved Please produce a written essay of 3000 words (bearing in mind the learning outcomes) and demonstrate your understanding of communication principles, techniques and strategies used in a health and social care settings. Please refer to the scenarios below. Meet all criteria points and for examples use given scenario Outcomes and assessment requirements Outcomes Assessment requirements To achieve each outcome a learner must demonstrate the ability to: L1. Be able to explore how communication skills are used in health and social care 1.1 Apply relevant theories of communication to health and social care contexts 1.2 Use communication skills in a health and social care context 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings 1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs L2. Understand how various factors influence the communication process in health and social care 2.1 Explain how the communication process is influenced by values and cultural factors 2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care 2.3 Analyse the effectiveness of organisational systems and policies in promoting good practice in communication 2.4 Suggest ways of improving the communication process in a health and social care setting L3. Be able to explore the use of information and communication technology (ICT) in health and social care 3.1 Access and use standard ICT software packages to support work in health and social care 3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations. 3.3 Analyse how legal considerations in the use of ICT impact on health and social care. Background Info – Learning Outcome 1 to be submitted on week 5 for feedback (Formative assessment). Word count 1000. By using relevant materials from any reliable/authorized source please attempt learning outcome one. Description of problem to be solved Please produce a written essay of 3000 words (bearing in mind the learning outcomes) and demonstrate your understanding of communication principles, techniques and strategies used in a health and social care settings. Please refer to the scenarios below. Case Study/Background Info – Part 1 (Formative assessment) Scenario 1: Hospital Appointment. A partially sighted patient arrives 30 minutes early for her appointment for a skin problem and has to wait 40 minutes in the waiting room before being seen by a nurse. Eventually, the doctor arrived and briefly and asked the patient a few questions before calling in the nurse to give her a prescription for some antibiotics. As a result, the patient felt the doctor had not spent much time with her. The patient had no opportunity to voice her concerns. She had not been given a chance to ask the doctor for a sick note for her employer verifying that she was sick. The patient may have left the doctor's office feeling unsatisfied with the visit because she was still uncertain about what could have been the cause of her skin problem. Negative experiences such as these, with healthcare providers are often due to various communication problems that usually occur within healthcare settings. Attempt following learning outcome one and demonstrate how a patient can overcome the above situation and other communication related issues within healthcare context. Deliverables: Learning Outcome 1. 1.1, 1.2, 1.3 and 1.4 Feedback Strengths Areas for Improvement Lecturer Signature: Date: Background Info – Learning Outcome 2 (Word count -1000 words) Description of problem to be solved Attempt question number 2 and 3 also in essay form by using the above instruction and the other relevant literature. Case Study/Background Info – Part 2 (Word count -1000 words) Scenario 2: A patient experiencing recent dental problems visits her local dental surgery for an examination. The receptionist enquired reasons for attending the dental surgery. The receptionist spoke loudly so that other patients in the waiting room overheard the conversation. The patient told the receptionist that she would discuss the reasons for her visit, only with a female doctor. The receptionist then requested that the patient used the computer screen in the waiting area to register her arrival. However, the patient informed the receptionist about her difficulties in understanding the English language and operating the computer screen. The patient felt the receptionist did not listen to her. Furthermore, the receptionist was not concerned about her difficulties. In relation to the scenario above please answer learning outcome two. Description of problem to be solved Attempt learning outcome 2 in essay form by using the above scenario as guideline and the other relevant literature. Deliverables: Learning outcome 2: 2 -2.1, 2.2, 2.3, and 2.4. Feedback Strengths Areas for Improvement Lecturer Signature: Date: Case Study/Background Info – Part 3 (Word count -1000 words) Scenario 3: In learning outcome three, the assignment is about the benefits of IT to the Health and Social Care worker. How do you use IT to benefit service users and how does it help in achieving organizational strategic objective and in improving organizational efficiency. Explain the legislation we need to consider when using IT in our day to day operations in our organization. Description of problem to be solved By using the all range of sources attempt question no. 3 in essay form covering all assessment requirement. Deliverables: 3.1, 3.2 and 3.3