Course: Research for Business Decision Making

MANAGING DIVERSITY AT THE WORKPLACE
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Introduction
Within recent years, many organizations have included research departments within their organizational structures. The main aim of this is to facilitate the organization’s capability of coping with the different environmental changes that occur in the business world every few years. Changes in factors such as technology, political influence, attitude of the surrounding community and the physical environment around the organizations has brought the need to research on different and new methods that could be used to navigate around these changing factors. Therefore, research departments play an important role in ensuring the survival of an organization. Apart from the survival of an organization, the research department also determines ways that it can use to increase the quality of a product and in turn maintain customer loyalty. With increasing technology, many organizations have been able to fund research programs that have led to the improvement of the quality of their products ADDIN CSL_CITATION { "citationItems" : [ { "id" : "ITEM-1", "itemData" : { "DOI" : "10.1177/0018726712473035", "abstract" : "University of South Australia Library Catalogue", "author" : [ { "dropping-particle" : "", "family" : "Gallie", "given" : "Duncan", "non-dropping-particle" : "", "parse-names" : false, "suffix" : "" }, { "dropping-particle" : "", "family" : "Kalleberg", "given" : "Arne L", "non-dropping-particle" : "", "parse-names" : false, "suffix" : "" }, { "dropping-particle" : "", "family" : "Warhurst", "given" : "Chris", "non-dropping-particle" : "", "parse-names" : false, "suffix" : "" }, { "dropping-particle" : "", "family" : "Gallie", "given" : "Duncan", "non-dropping-particle" : "", "parse-names" : false, "suffix" : "" } ], "container-title" : "Human Relations", "id" : "ITEM-1", "issue" : "4", "issued" : { "date-parts" : [ [ "2013", "4" ] ] }, "page" : "453-473", "title" : "Direct participation and the quality of work", "type" : "article-journal", "volume" : "66" }, "uris" : [ "/documents/?uuid=0d79e06b-4351-3c6c-b1aa-88e241484f17" ] } ], "mendeley" : { "formattedCitation" : "(Gallie et al.)", "plainTextFormattedCitation" : "(Gallie et al.)", "previouslyFormattedCitation" : "(Gallie et al.)" }, "properties" : { "noteIndex" : 0 }, "schema" : "https://github.com/citation-style-language/schema/raw/master/csl-citation.json" }(Gallie et al.). For example, in the vehicle manufacturing industry, research has been used to develop vehicle engines that consume low amounts of fuel and at the same time create fuel alternatives which help in the conservation of energy. Such factors have helped organizations maintain loyal customers through the provision of improved and efficient services. At the same time, they have made their loyal customers’ lives easier by relieving stress on their expenditure on such matters. Therefore, the ripple effect that research has had in many organizations is evident in current businesses. This paper sets out to explain what research has done in improving diversity in the work place.
Literature Review
The literature review used in this document has carefully been selected to evaluate the various issues ...