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Hotel Managers and Employees Share Concern for Guest Safety (Essay Sample)


Guest safety is a primary concern of all effective hotel managers. What specific steps can you take to ensure that all of the hotel’s employees share your concern for guest safety? Identify at least three general and three department-specific activities to accomplish this task.


Hotel Managers and Employees Share Concern for Guest Safety
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When hotel managers and other employees concern about safety, they can prevent many theft and crime cases, and reduce risks. The bottom line and reputation of a hotel depend on guest safety and security. Hotel managers can create time for safety meetings, which can be part of regular meetings to talk about guest safety. Employees can spend part of this time watching training videos like those created by Safety Source Productions. Such videos and handouts are cost-effective ways of sharing information regarding guest safety. Employees can be given training on how to address guest safety and identify suspicious behaviors. Hotel managers should carry out weekly reviews on the property and conduct checklist for employees to make certain that all areas are well lit, safe and clean. Employees should be well-trained to offer excellent customer service. Employees should be ready to talk to and help guests and should be able to determine if there is non-guests who might plan to conduct a crime. Employees should determine individuals who do not have fit profile of the restaurant's typical guest.
The staff should be given a sense of ownership in the hotel property. In this way, security in the entire property will be much improved. This can be promoted by creating a ...
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