General Managers Loyalty

General Managers Loyalty
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General Managers are constantly faced with the need to manage almost all the aspects of a hotel. A hotel like any other business is associated with a myriad of staffs at different levels and business obligation from the different departments. For a general manager balancing the act between managing the expectations of the clients, staffs, the owners and the government agencies, can be an uphill task. As such they have to decide where their loyalties lie relative to the goals and objectives they have set for a certain period with the available resources.
One of the most common elements of conflict is payment of the staff, which conflicts with the interest of the owners. It can be difficult to balance the needs of the staffs and those of the owners, especially where money is involved. One of the most important aspects of a hotel is the fact that it is a service industry. This means that, if the staffs are not satisfied with their pay t...