Motivation, Stress, and Communication

MOTIVATION, STRESS, AND COMMUNICATION
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(February 08, 2012)
Outline
A Brief Job Description
Ways in Which Goal Setting is used to Motivate Performance
The Reactions to Stressful Situations and the Steps to Manage Stress Associated with the New Position
Responses to Non-verbal and Cultural Interferences in Communication at the Work Place
Motivation, Stress and Communication
A Brief Job Description
The Purpose of the Job
To plan and execute direct sales and marketing to maintain and develop sales at ABC machinery range to main specifies and accounts in England in accordance with the agreed business plans.
Key responsibilities and accountabilities
Maintain and develop a customer care that is computerized and prospect database.
Planning and executing direct marketing practices to the accepted budgets, volume of sales, product mix, timescales and values.
Developing ideas and creating offers for direct marketing and mailing to the main accounts by the sector market and ABC products.
Making fall ups and responding to customers through telephone, post and personal visits.
Developing and maintaining new and the existing customers by carrying out planned personal account support and liaising with internal order-processing unit.
Monitoring and reporting activities and providing the appropriate management information.
Carrying out market research, customer and competitor surveys.
Reporting and maintaining equipment and software appropriateness for direct sales and marketing purposes of reporting.
Liaising and attending meetings with other functions of the company appropriate to carry out aid and duties and organizational development.
Managing the outer marketing strategy practices of research and telemarketing.
Attending training and developing appropriate skills and knowledge.
Ways in Which Goal Setting is used to Motivate Performance
Motivation at the work place has changed. Change has been the norm. Additionally, the level of motivation among the employees towards the set goals has changed. This may lead to a rise in dissatisfaction and decreased productivity. Thus, there are various techniques to be used to motivate the employee for the above job description. First and foremost, the employer should be keen on little things in order to motivate others (Fielder, 1996).
These small things will illustrate that the employer respects his/her employees. The employees should ensure that they are time during meetings, using expressions like “thank you” and “good morning” regularly. The employee should also return e-mails and phone calls on time. This gives the employees an implication that the employer cares. Secondly, the employee should be an active listener in order to offer motivation to employees. This should be the case when paying attention to the employees (Hartney, 2007). The employee should talk to people without looking...